Customer Engagement news & resources

Microsoft Dynamics Partner Roundup: CRM & BC acquisitions; New Power App; Executive hire

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Engagement Dynamics 365 Dynamics CRM Dynamics NAV IT Service Management (ITSM) Manufacturing Power Apps Power Platform Professional Services Service Management
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Owning and operating B2B eCommerce marketplaces

by Salman Hashmi

For a wide variety of B2B businesses, including distributors and manufacturers, owning and operating a marketplace can be a game-changer

Business Central Customer Engagement Customer Experience (CX) Dynamics 365 E-Commerce Finance and Operations Sales & Marketing

Microsoft Dynamics Partner Roundup: Sales productivity app; AEC solution update; Brand unification; New CPQ offering

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Architecture CPQ (Configure, Price, Quote) Construction Customer Engagement Document Automation Dynamics 365 Engineering Finance and Operations Sales & Marketing Sales Quoting Sales/Product Configurator

MSDW Podcast: The current impact and future promise of conversation intelligence in sales

by MSDW Reporter
Customer Engagement Dynamics 365 MSDW Podcast Sales Sales & Marketing Viva
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DynamicsCon Live Preview: How Model-Driven Power Apps help Dynamics 365 admins

by Heidi Neuhauser

What do you need to know to get up and running with building excellent model-driven apps?

Customer Engagement Dynamics 365 Power Apps Power Platform

Sales Automation and Its Role in a Holistic Marketing Strategy

by Margaret Wise

Going beyond traditional, disparate marketing and sales tactics and building a unified strategy 

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Marketing Automation Sales Sales & Marketing Workflow Management

Microsoft Dynamics Partner Roundup: Customer feedback; Financial closing; AP automation; Pro sports win

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Healthcare Industrial Equipment Invoice Processing Media & Entertainment Sports Workflow Management
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Microsoft Dynamics Profile: An MVP's career guided by a passion for sharing knowledge

by Linda Rosencrance

Two-time MVP Arpit Shrivastava says: 'Don't work for recognition but do work that is worthy of recognition'

Customer Engagement Dynamics 365 Portals Power Pages Power Platform
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DXC sells Americas Microsoft Dynamics group to EY, continuing separation

by MSDW Reporter

Enterprise ERP and CRM teams to become part of EY’s Microsoft Services Group

Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations
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Event Preview: What to expect at September's DynamicsCon LIVE

by Jason Gumpert

Updated programming to feature many Microsoft MVPs as Dynamics User Group plans for broader community efforts

Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations

LATEST VENDOR RESOURCES

Tips for Selecting a Microsoft Dynamics 365 Partner

Encore Business Solutions

Secrets to Selling Microsoft Dynamics Masterclass: Customer Insights into Navigating the Software Buying Journey

MSDW Features

Unlocking Value: How to Save on Microsoft Licensing and Azure Costs

Velosio

Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

Mapping the Partner Landscape - Discovering the Ideal Dynamics 365 Partner for Your Business

WebSan Solutions
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Integrating Dynamics 365 CE with Marketing Automation for Greater ROI

emfluence
Unlock the full potential of your CRM—discover how integrating D365 with marketing automation drives better results and greater ROI!
Customer Engagement Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

MSDW Solution Evaluation Report: Celigo

Celigo
Detailed solution feedback from an expert panel of independent evaluators from the Microsoft MVP (Business Applications) community
Business Central Customer Engagement Data Integration Dynamics 365 Dynamics CRM Finance and Operations

Revenue Recognition Module Deprecation in D365 Finance and Next Steps

Binary Stream
Learn what factors to consider when migrating from RevRec to Subscription Billing, and explore what the most crucial steps to take
AI Bill Of Material Mgmt Business Central Customer Engagement Customer Insights Customer Service Databases Development Dynamics 365 Finance and Operations Financial Services Marketing

Dynamics CRM Integration with Multiple NAV instances using Connect Bridge

Connecting Software
Many organizations connect Dynamics CRM to their Dynamics NAV using Microsoft's out-of-the-box integration, but how can you achieve this for multiple NAV instances?
Business Central Customer Engagement Data Integration Dynamics 365 Dynamics CRM Dynamics NAV

Maximize Efficiency: Seven Best Practices for Automated Testing in Microsoft Dynamics 365

TheTestMart
Discover how to revolutionize your automated testing strategy for Microsoft Dynamics 365 with our expert guide
Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations Sales
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Government Marketing Power Apps Power Automate Power Platform Sales Insights

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

Unlocking Efficiency: How Città Revolutionized Productivity with Test Automation

TheTestMart
Discover how Città boosted productivity and cut testing hours by over 90% with innovative test automation in this case study
Aerospace & Defense Agriculture Architecture Associations Automated Testing Automotive Azure Boating Business Central Chemicals Construction Consumer Goods

Seamless Evolution: Explore JMP's Shift from Dynamics AX to D365 & Automated Testing with TheTestMart

TheTestMart
Discover how James M. Pleasants Company revolutionized their operations and enhanced efficiency by transitioning to automated testing
AI Aerospace & Defense Agriculture Architecture Associations Automated Testing Automotive Azure Boating Business Central Chemicals Construction

Transforming Reily Foods: The Journey to Automated Testing Excellence in Dynamics 365 Finance Case Study

TheTestMart
Discover how Reily Foods streamlined their testing processes after upgrading to Dynamics 365 Finance
AI Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations
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MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)

MetaShip - Packing & Shipping Solution

Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive...
AI Business Central Commerce Customer Engagement Distribution Dynamics 365 E-Commerce Field Service Finance and Operations Forecasting Manufacturing Mixed Reality

MetaPro - ERP for Professional Services

Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
AI Business Central Commerce Contract Management Customer Engagement Customer Voice Dynamics 365 Expense Management Finance and Operations Forecasting Government Contractors Human Resources (Talent)

TheTestMart: Automated Testing for Microsoft Dynamics 365

Discover the benefits of automated testing with TheTestMart! Our company overview brochure highlights our unique approach to...
AI Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations

2 Day Workshop: Microsoft Sales Copilot

Let Sikich Help You Supercharge Your Sales with Microsoft Sales Copilot Microsoft Sales Copilot is a seller experience...
AI Aerospace & Defense Automotive Customer Engagement Distribution Dynamics 365 Dynamics CRM Education Industrial Equipment Manufacturing Professional Services Sales & Marketing
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