Customer Engagement News & Resources

Microsoft Dynamics 365 Customer Engagement

Latest News & Features

MSDW Podcast: Helping Microsoft Partners with Dynamics 365 Cloud Migration

by

MSDW

Reporter

Avanade acquires Microsoft Dynamics and SAP manufacturing specialist eLogic

by

MSDW

Reporter

eLogic will contribute to Avanade’s new Intelligent Sales & Services offerings, according to the companies

Microsoft announces Viva Sales general availability with new sales enablement integration

by

Jason

Gumpert

Viva Sales will be free for D365 Sales users, also launches with Salesforce integration

From the Microsoft Dynamics 365 CE/CRM Blogs: Real-time marketing; Unified routing: Forgotten features; D365 Marketing release wave 2

by

MSDW

Reporter

A selection of the latest insights from the Dynamics 365 CE/CRM blogs

Microsoft Dynamics Partner Roundup: Sales intelligence; Transportation partnership; CRM, AEC wins

by

MSDW

Reporter

A selection of announcements from the Dynamics partner channel

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Latest Vendor Resources

Webcast

Expert Panel: Realizing the Opportunity of Microsoft’s Digital Contact Center Platform

Webcast

7 Ways Automation Can Improve a Microsoft User’s Workday

Customer Testimonial

Innovation and Customer Excellence at Unigarant

Customer Testimonial

Intelligent Automation: EY

Webcast

Educating Partners: Real, Hassle-Free Marketing Automation for D365 & Power Apps

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Using Multiple Lead or Scoring Models to Deliver the Right Message Across the Customer Journey

published by

emfluence

Tracking and assigning values to prospect activity is just one small piece of the customer journey. Contact scoring has a place across the entire customer lifespan

User Adoption of Microsoft Dynamics 365 and Marketing Automation

published by

emfluence

Reap the many benefits of CRM and marketing automation working together to maximize ROI

Powering Marketing Automation Campaigns with Dynamics

published by

emfluence

A few ways marketers can capitalize on their CRM data to reap the benefits

Understanding the Service to Cash Process

published by

DBSync

It follows “Opportunity to Order” and covers B2B and B2C sales

Next Gen Workflows with resco.Inspections on RealWear

published by

Resco.net

Today’s organizations must innovate and adopt new technologies to support their first-line workers within field services. Is your team ready?

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Health Enterprises - Dynamics 365 Business Central and Multi-Entity Management

published by

Binary Stream

Health Enterprises save $15,000 by streamlining intercompany transactions with Multi-Entity Management

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

published by

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

published by

Prodware

Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transformation

NM&C Inc. Saves Countless Number of Hours with Mass Email Feature of Maplytics

published by

Inogic

A massive reduction in turn around time while contacting vendor base

SVMIC uses Maplytics to find nearby customers with the help of Point of Interest Search (POI)

published by

Inogic

SVMIC chose Maplytics for plotting all the Dynamics 365 CRM records and seminar locations simultaneously on the map

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Dynamics Advanced Field Service - HSO Innovation

HSO Innovation offers new ways, using new technology, new applications, new processes, and new approaches to assist...

IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and...

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