The CFO’s playbook for retail transformation
Competing in a world where customer expectations have never been higher drives brands to embrace rapid change—retailers who struggle to keep pace face shuttered stores and bankruptcy. The stakes are high, and failure is tangible.
- AP Automation
- Accounting
- Advanced Pricing
- Auditing
- BI and Reporting
- Banking
- Billing
- Budgeting
- Business Central
- Business Performance Mgmt
- Business Process Mgmt
- Business Rules Mgmt
- CPQ (Configure, Price, Quote)
- Collections Management
- Commerce
- Complex Billing
- Consolidation Accounting
- Contract Management
- Credit Card Processing
- Customer Engagement
- Customer Experience (CX)
- Customer Relationship Mgmt
- Customer Service
- Demand Planning
- Dynamics 365
- Dynamics AX
- Dynamics GP
- Dynamics NAV
- E-Commerce
- Enterprise Asset Mgmt
- Expense Management
- Finance and Operations
- Financial Management
- Financial Services
- Forecasting
- Freight Management
- Fundraising
- Hospitality
- Inventory Management
- Invoice Processing
- KPIs
- Lease Management
- Master Data Mgmt
- Media & Entertainment
- Microsoft Office
- Microsoft Office 365
- Microsoft Small Business Financials
- Multi-Entity Management
- Multicurrency
- Payment Processing
- Planning and Scheduling
- Power platform
- Real Estate
- Regulatory Compliance
- Rental
- Retail
- Retail POS
- Revenue recognition
- SaaS
- Sales Order Processing
- Sales Quoting
- Service Management
- Subscription Management
- Subscription billing
- Supply Chain Execution
- Supply Chain Management
- Telecommunications
- Warehouse Management
- Workflow Management
Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care
A seamless data set that gives patients the best experience when they visit their clinics
The Shift to Customer Experience in Retail
Customer xxperience overtakes price and product
- AI
- Commerce
- Consumer Goods
- Contact Center
- Customer Engagement
- Customer Experience (CX)
- Customer Insights
- Customer Relationship Mgmt
- Customer Service
- Customer Service
- Customer Service Insights
- Customer Voice
- Direct Store Delivery (DSD)
- Dynamics 365
- E-Commerce
- Email Management
- Fashion
- Footwear
- Marketing
- Marketing Automation
- Marketing Insights
- Mixed Reality
- Mobile Applications
- Portals
- Power Apps Portals
- Power Virtual Agents
- Power platform
- Product Visualize
- Retail
- Retail POS
- Web Storefront
Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and...
How Dynamics CRM/CE Partners Benefit from ITSM Technology
How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice
- Customer Engagement
- Customer Relationship Mgmt
- Customer Service
- Customer Service
- Dynamics 365
- Hosting Services
- IT Asset Management (ITAM)
- IT Service Management (ITSM)
- Inventory Management
- KPIs
- Knowledge Management
- Microsoft Office 365
- Portals
- Power Apps Portals
- Power Virtual Agents
- Power platform
- Professional Services
- Robotic Process Automation (RPA)
- Service Management
- Software
- Time & Attendance
- User Adoption
- Workflow Management
- xRM
Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central
Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transformation
Know Your Customer: How Banks and Financial Institutions Can Reduce Waste & Improve Business Outcomes
A culture of compliance must begin from the top and filter down to the lower echelons of the financial institution
- Azure
- Banking
- Business Performance Mgmt
- Business Process Mgmt
- Complex Billing
- Consolidation Accounting
- Credit Card Processing
- Customer Experience (CX)
- Customer Relationship Mgmt
- Customer Service
- Data Warehousing
- Document Automation
- Document Management
- Dynamics 365
- Dynamics AX
- Dynamics CRM
- Enterprise Architecture
- Expense Management
- Financial Management
- Financial Services
- Governance, Risk, and Compliance (GRC)
- HR Management
- Insurance
- Invoice Processing
- Loan Management
- Microsoft Azure
- Microsoft Lync
- Microsoft Office
- Microsoft Office 365
- Payment Processing
- Power platform
- Regulatory Compliance
- Retail POS
- Risk Management
- Security
- Tax and Accounting
- Workflow Management
Types of requirements to consider when evaluating your organization's needs for CRM-related alerts and notifications
A look at the features and benefits of adding this type of visualization to a Dynamics 365 CRM solution.
Keep these capabilities in mind when looking for user adoption tools to support your CRM solution
Examining common use cases for location data in the context of marketing, sales, and service scenarios
Empower your Contact Center to provide world-class customer service and satisfaction.
4 Changes Microsoft Partners Need to Make Today
Take control of your growing cloud services business!
How Emerging CX Technology Solutions Meet Evolving Customer Expectations
Learn how you can leverage modern CX solutions to deliver high-quality, omnichannel experiences to your customers
A selection of announcements from the Dynamics partner channel
A selection of announcements from the Dynamics partner channel
Mastering ASC 842 and IFRS 16 and their impact on your Dynamics ERP
Learn how to manage these changes and risks within your Dynamics ERP
- 3PL
- AP Automation
- Accounting
- Advanced Pricing
- Aerospace & Defense
- Agriculture
- Architecture
- Associations
- Auditing
- Automated Data Collection
- Automotive
- BI and Reporting
- Banking
- Bill Of Material Mgmt
- Billing
- Boating
- Budgeting
- Business Central
- Business Performance Mgmt
- Business Process Mgmt
- Business Rules Mgmt
- CAD/CAM/CAE
- CPQ (Configure, Price, Quote)
- Call Tracking
- Check Printing
- Chemicals
- Collaborative Workspaces
- Collections Management
- Commission Calculation
- Communications
- Complex Billing
- Configuration & Development
- Consolidation Accounting
- Construction
- Consumer Goods
- Contact Center
- Content Management
- Contract Management
- Corporate Perf Mgmt (CPM)
- Credit Card Processing
- Customer Relationship Mgmt
- Customer Service
- Data Archiving
- Data Integration
- Data Management
- Data Migration
- Data Warehousing
- Deduction Management
- Demand Planning
- Design & Decorating
- Design & Living
- Direct Store Delivery (DSD)
- Distribution
- Distribution
- Document Automation
- Document Imaging
- Document Management
- Donor Management
- Dynamics 365
- Dynamics AX
- Dynamics GP
- Dynamics NAV
- Dynamics SL
- E-Commerce
- EDI
- ETL
- Education
- Electronic Signatures
- Electronics
- Email Management
- Energy
- Engineering
- Enterprise Architecture
- Enterprise Asset Mgmt
- Enterprise Content Mgmt
- Environmental Sustainability
- Event Management
- Expense Management
- External Systems Interface
- Fabless Semiconductor
- Fashion
- Field Service
- Finance and Operations
- Financial Management
- Financial Services
- Food & Beverage
- Footwear
- Forecasting
- Freight Management
- Fundraising
- Furniture
- Governance, Risk, and Compliance (GRC)
- Government
- HR Management
- Health & Wellness
- Healthcare
- Hospitality
- Hosting Services
- IT Asset Management (ITAM)
- IT Service Management (ITSM)
- Industrial Equipment
- Insurance
- Inventory Management
- Invoice Processing
- Jewelry
- Job cost
- KPIs
- Knowledge Management
- Labor Management
- Learning Management System
- Lease Management
- Legal
- Legal Matters
- Licensing
- Life Sciences
- Load Planning
- Loan Management
- Localization
- Logistics
- Loyalty Management
- Lumber
- Managed Services
- Manufacturing
- Manufacturing
- Marketing
- Marketing Automation
- Marketing Resource Mgmt (MRM)
- Master Data Mgmt
- Material Rqmts Planning
- Media & Entertainment
- Medical Devices
- Metals
- Minerals
- Mobile Applications
- Multi-Entity Management
- Multicurrency
- Not For Profit
- Oil
- Order Management
- Partner Relationship Management (PRM)
- Partner Strategy
- Payment Processing
- Payroll Processing
- Pharmaceuticals
- Planning & Scheduling
- Planning and Scheduling
- Plant Maintenance
- Portals
- Preventive Maintenance
- Printing
- Process Manufacturing
- Procurement
- Product Lifecycle Mgmt
- Product Traceability
- Professional Services
- Project Management
- Property Management
- Proposal Generation
- Purchasing
- Quality Control
- RFID
- Real Estate
- Rebates
- Regulatory Compliance
- Rental
- Research
- Resource Dispatch & Scheduling
- Retail
- Retail POS
- Returns Management
- Revenue recognition
- Risk Management
- Robotic Process Automation (RPA)
- Route Optimization
- Royalty Mgmt
- SaaS
- Sales & Marketing
- Sales & Ops Planning
- Sales Order Processing
- Sales and Operations Planning
- Software
- Specialty Vehicles & Boats
- Sports
- Staffing & Recruiting
- Supply Chain Management
- Tax and Accounting
- Telecommunications
- Telemarketing
- Textile & Apparel
- Transportation
- Travel & Leisure
- Utilities
- Waste Management
- Windows & Doors
Moving Beyond CRM to True Customer Engagement
Learn how leading companies are moving beyond traditional CRM capabilities and achieving true customer engagement