Customer Service

Microsoft Dynamics Partner Roundup: NAV go-live in IT support; Partner wins in citrus, bakery equipment; Enterprise VAR enters SMB

A selection of announcements from the Microsoft Dynamics partner channel

Executive Q&A: Tribridge on the cloud-friendly public sector vertical

by Jill Rose, Contributing Writer

Once legendary as a “slow-turning boat,” the public sector vertical has experimented with the cloud in Microsoft Office 365, and is ready for Dynamics 365.

Machine learning for Dynamics, Part 2: Making the most of machine learning with Dynamics 365 / CRM

by Mark Anderson, Contributing Writer

Experts offer best practices and use cases that CRM users should remember when considering a new ML endeavor.

CaféX Cosmos release of Live Assist for Dynamics 365 streamlines bot, AI vision

by Linda Rosencrance

Months-long collaboration with Microsoft integrates AI in a “bring-your-own chatbot” approach

Microsoft Dynamics Partner Roundup: EDI on AppSource; Commerce for D365; PDF forms for D365; Creative agency integrates CRM

by Linda Rosencrance

A selection of announcements from the Microsoft Dynamics partner channel

MSDW Podcast: First impressions of the July 2017 Microsoft Dynamics 365/CRM release with Chris Cognetta

by Jason Gumpert, Editor

Discussing the big reveal of the next release, including platform updates, Customer Insights, cloud security, and more.

Microsoft plans Dynamics 365 CRM architecture cleanup, separating the platform from apps

by Jason Gumpert, Editor

Broad range of updates reviewed on day 3 of “executive briefing” including Common Data Service, Customer Insights, security, user interface, and more.

Microsoft shows off Dynamics 365/CRM interface refresh, mobile updates, and a slew of app enhancements

by Jason Gumpert, Editor

Partners were treated to a non-NDA tour of the next CRM release, expected in July.

Glympse launches location status integration for Microsoft Dynamics 365 Field Service customer experiences

by Jason Gumpert, Editor

Live map technician view and appointment ETA data tie into Dynamics with workflow-driven tools, location sharing for customers.

Can Microsoft Parature users really go to Dynamics 365? A company alum says yes.

by Linda Rosencrance

After years of development, Microsoft has moved over the right capabilities to Dynamics 365

Microsoft Dynamics Partner Roundup: NAV go-live in IT support; Partner wins in citrus, bakery equipment; Enterprise VAR enters SMB

Executive Q&A: Tribridge on the cloud-friendly public sector vertical

Machine learning for Dynamics, Part 2: Making the most of machine learning with Dynamics 365 / CRM

CaféX Cosmos release of Live Assist for Dynamics 365 streamlines bot, AI vision

Microsoft Dynamics Partner Roundup: EDI on AppSource; Commerce for D365; PDF forms for D365; Creative agency integrates CRM

MSDW Podcast: First impressions of the July 2017 Microsoft Dynamics 365/CRM release with Chris Cognetta

Microsoft plans Dynamics 365 CRM architecture cleanup, separating the platform from apps

Microsoft shows off Dynamics 365/CRM interface refresh, mobile updates, and a slew of app enhancements

Glympse launches location status integration for Microsoft Dynamics 365 Field Service customer experiences

Can Microsoft Parature users really go to Dynamics 365? A company alum says yes.

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