Customer Service

See the Latest CRM/Dynamics 365 Omnichannel Solution Co-developed by Microsoft and CaféX (Recorded Webcast)

PUBLISHED BY: CafeX
Watch this recorded webinar to see the latest CRM/Dynamics 365 omnichannel solution co-developed by Microsoft and CaféX.

Machine learning: Extracting your strategy from your data

by Craig Heckrath, Enterprise Architect, Mint Management Technologies
Your organization's data could hold the answer to some your biggest questions about product and market success.

Your Roadmap to Intelligent Assisted Customer Support

published by Coveo
Deliver more effortless and efficient support experiences
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Coveo for Microsoft Dynamics 365

PUBLISHED BY: Coveo

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Coveo AI-powered search takes your Dynamics 365 search experience to the next level.  Once installed, the solution seamlessly integrates with Dynamics 365 and is available directly from the built-in global search box....[READ MORE]

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Coveo

Make business personal.

Coveo uses intelligent search and AI technologies to personalize every digital experience for customers, partners, dealers, and employees.  Cove...[READ MORE]

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Microsoft Dynamics 365 Portals: Adxstudio migration and the newest v8.4 features

PUBLISHED BY: MSDynamicsWorld.com Features
Microsoft has released version 8.4 of the portal capabilities for Dynamics 365, and Adxstudio Portals version 7 upgrade details.

Summit EMEA Preview: Calling all call center professionals

by Alan R. Earls, Contributing Writer
MVP Neil Parkhurst promises to put on good show in Dublin, providing “vision” on how to apply Dynamics 365, Unified Service Desk. 

Microsoft Dynamics 365 + BI: Four benefits of combining Dynamics data with other data sources

by Zak Pines, VP of Marketing, Bedrock Data
There is power in unifying data from Dynamics and other sources, with value at different stages of the process.
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