Customer Engagement news & resources

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Price increases are coming to some Microsoft Dynamics 365 apps

by Jason Gumpert
Changes coming in October to enterprise CRM and ERP applications
Commerce Customer Engagement Customer Service Dynamics 365 Field Service Finance and Operations Microsoft Corporate Project Operations Sales

Directions North America 2024 Preview: Building new channel connections

by Eamon McCarthy Earls
Event organizers discuss the qualities that make the event unique in the Dynamics ecosystem
Business Central Customer Engagement Directions NA 2024 Dynamics 365 Power Platform
Microsoft Dynamics 365 Supply Chain Management Premium demand planning

Microsoft announces Dynamics 365 Supply Chain Management Premium and Copilot enhancements

by MSDW Reporter
Updates ahead of Microsoft's Biz Apps Launch Event are heavy on AI and Copilot updates
Customer Engagement Customer Relationship Mgmt Customer Service Dataverse (CDS) Demand Planning Dynamics 365 Finance and Operations Power Platform Sales & Marketing Supply Chain Management

Microsoft Dynamics Partner Roundup: EDI & e-Commerce; Payments integration; Acquisition; WhatsApp for CRM

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 E-Commerce EDI Payment Processing

MSDW Podcast: Evaluating the latest Microsoft Partner Benefits offers with AJ Ansari

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 MSDW Podcast Microsoft Corporate

Biz Apps Classroom, Episode 9: Preparing for MB-260 with Microsoft MVP Malin Martnes

by MSDW Reporter
Biz Apps Classroom Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Dynamics 365 MSDW Podcast

Microsoft Dynamics Partner Roundup: Warehouse app upgrade; SMS for D365 CRM; Expanded partnership; New exec

by MSDW Reporter
Customer Engagement Dynamics 365 Manufacturing Supply Chain Management Telephony
Driving new revenue streams with Microsoft Copilot in 2024

Driving New Partner Revenue Streams with Microsoft Copilot

by MSDW Reporter
Stratos Cloud experts discuss Microsoft's AI opportunities for D365 clients
AI and Machine Learning Azure Business Central Customer Engagement Dynamics 365 Dynamics GP Dynamics NAV Finance and Operations Sales & Marketing

Newest Dynamics 365 License Guide raises questions on Power Apps subscription rights

by Jason Gumpert
Analyst raises questions about Microsoft policies with Power Apps operating on key Dataverse tables
Customer Engagement Customer Service Dynamics 365 Field Service Power Apps Power Platform Sales

CRM Horror Stories: A Dynamics 365 CE Customization Cautionary Tale

by MSDW Reporter
Over a stagnant two-year project, the customer found themselves saddled with high costs and an overly-complex system
Customer Engagement Dynamics 365

LATEST VENDOR RESOURCES

So You Wanna Build a Bot?

Coffee + Dunn

AI powered Selling: Copilot for Dynamics 365 Sales in Action

Rand Group

Better Together: Dynamics 365 Finance & Operations and ​Dynamics 365 Customer Engagement

Rand Group

Measuring What Matters - Dynamics 365 Field Service KPIs and Dashboards

Rand Group

The Marketer's Guide to Meaningful Measurement

Coffee + Dunn
More Customer Engagement Videos

Agentic AI at Work Inside Business Central: Unlocking Scalable Recurring Revenue Beyond Out-Of-The-Box Limits

Bluefort
Discover how agentic AI turns Business Central into a scalable engine for intelligent recurring revenue
AI Agents Business Central Complex Billing Customer Engagement Dataverse (CDS) Dynamics 365 Food & Beverage Footwear Health & Wellness Media & Entertainment Payment Processing Power Platform

2026 Tax Changes: A Compliance Guide for Businesses

Avalara
The 10th edition of Avalara's annual tax changes report.
Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

Whitepaper: Avalara 1099 Readiness Report

Avalara
Most Businesses Still Rely on Manual 1099 Processes Despite Rising Compliance Risk, Avalara Finds
Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

Infographic: Avalara 1099 & W-9

Avalara
This infographic discusses the importance of using automation software for W-9 and 1099 compliance to avoid IRS penalties.
Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management

End-of-Year Microsoft Dynamics 365 Data Cleaning: An Executive Playbook

Plauti
Master duplicate elimination and prevention to start January with clean customer data.
Customer Engagement Data Management Dynamics 365 Dynamics CRM
More Customer Engagement White Papers

Global Rotational Molded Plastics Transforms with Business Central

VCIO Global
Learn how PolyJohn Enterprises undertook their digital transformation with VCIO Global, M365, CRM and Business Central.
AI and Machine Learning Azure Business Central Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Dynamics 365 Manufacturing Power Apps Power Automate Power BI

Palmer-Donavin Elevates Sales Planning and Customer Engagement with Power Apps and Dynamics 365

JourneyTeam
How Palmer-Donavin moved from spreadsheets to real-time insights
Customer Engagement Customer Service Distribution Dynamics 365 Sales Sales & Marketing Sales & Ops Planning

How Smarter Furnishings Unified Sales, Operations, and Finance with Dynamics 365 Business Central

JourneyTeam
Unifying operations and scaling faster with Dynamics 365 Business Central
Accounting Business Central Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Furniture Manufacturing Power BI Power Platform Retail Sales

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam
Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution
Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation

Modernizing Student Engagement at UVA’s Batten School with Microsoft Power Platform

JourneyTeam
Outgrown its legacy student engagement tools, relying on scattered systems and manual processes
Azure Customer Engagement Dataverse (CDS) Dynamics 365 Education Power Apps Power BI Power Pages Power Platform Student Information System
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Translate4Dynamics - Real-Time Translation for Microsoft Dynamics 365 CRM

Translate4Dynamics is an intelligent multilingual enablement solution built for Microsoft Dynamics 365 CRM. It enables real...
Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Power Apps Power Platform Sales

Attach2Dynamics - Attachments & Documents Management for Optimized Storage in Dynamics 365 CRM

Attach2Dynamics helps you migrate heavy attachments, reduce Dynamics 365 storage costs, and streamline document operations...
Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Document Management Dynamics 365 Field Service Power Apps Power Platform Project Service Automation Sales Storage

WhatsApp4Dynamics – WhatsApp Integration with Microsoft Dynamics 365 CRM

WhatsApp4Dynamics is a powerful communication and customer engagement solution that integrates WhatsApp Business directly...
Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Power Apps Power Platform Sales

PlanAutomate Project Analyst AI Overview

Download the 2-page brochure to learn more about PlanAutomate's AI Analyst included in their software. Don’t settle for “book...
Aerospace & Defense Architecture Chemicals Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Government Government Contractors

PlanAutomate Overview

Download this 2-page brochure that provides a high-level overview of PlanAutomate, our solutions, and services for project...
Aerospace & Defense Architecture Business Process Mgmt Construction Customer Engagement Dynamics 365 Dynamics AX Energy Engineering Finance and Operations Financial Management Government
More Customer Engagement Solutions