Customer Engagement news & resources

Delinea Fastpath deploys Fastpath MCP Server for AI-readiness, access governance, and audits

by MSDW Reporter

Initial release exposes 23 tools over Fastpath Access Control and Access Review data that span modules and integrations

Customer Engagement Dynamics 365 Dynamics AX Finance and Operations Governance, Risk, and Compliance (GRC) Security Segregation of Duties (SoD)

From the Microsoft Dynamics 365 CE/CRM blogs; Headless CRM; Boosting customer service automation; Cost of implementation; Workforce engagement management

by MSDW Reporter

A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs

Customer Engagement Dynamics 365 Dynamics CRM

From the Microsoft Dynamics 365 CE/CRM blogs; Contact Center Intelligence; Verbatim responses in Customer Service Copilot; Duplicate records; Searching records

by MSDW Reporter

A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs

Customer Engagement Dynamics 365

Microsoft Dynamics Partner Roundup: Queue opens Africa office; Partnership; Data Gatekeeper in Microsoft Marketplace; Agentic marketing automation

by MSDW Reporter

A selection of the latest announcements from the Dynamics partner channel

Business Central Customer Engagement Data Management Data Migration Dynamics 365 Dynamics GP Dynamics NAV Marketing Automation Power Automate Power Platform

Marketing automation veterans reveal ThinkingStreams, a new agentic solution

by Jason Gumpert

Co-founders of ClickDimensions bring the startup’s solution into public preview

Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Automation Power Apps Power Platform

MSDW Podcast: Community Summit NA 2026 Recap with Microsoft MVPs and Dynamics experts

by MSDW Reporter

Discussing Microsoft headline announcements, product trends, and how customers are investing this year

Business Central Copilot Customer Engagement Dynamics 365 Finance and Operations MSDW Podcast Power Platform Summit NA 2026

Community Summit North America 2026: Dynamics 365 CE plans functional expansion while pursuing Microsoft AI ambitions

by Jason Gumpert

At Community Summit 2026, the Dynamics 365 Customer Engagement keynote session focused on purpose-built agents, Work IQ, Copilot Cowork, and more

Copilot Customer Engagement Customer Experience (CX) Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Marketing Automation Power Platform Sales Sales & Marketing

Sales Pipeline Analysis information in Copilot

With 30 New CRM skills for Dynamics 365 CE, Microsoft aims to move more processes to Copilot, AI agents

by MSDW Reporter

Pre-written skills cover sales, service, and marketing, intended for use in Copilot Cowork, agents, and beyond.

Copilot Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing

Microsoft Dynamics Partner Roundup: Print industry integration; Social sales; Test agents; ESG reporting

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Automated Testing Business Central Customer Engagement Dynamics 365 Environmental Sustainability Finance and Operations Printing Sales & Marketing Social Networks

From the Microsoft Dynamics 365 CE/CRM blogs; Web tracking and personalization; Signs you've outgrown your current model; SharePoint integration; Put Copilot to work in customer service

by MSDW Reporter

A selection of announcements from the Microsoft Dynamics 365 CE/CRM blogs

Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Relationship Mgmt Customer Service Customer Service Document Management Dynamics 365

LATEST VENDOR RESOURCES

Is Your Dynamics CRM Ready for Copilot? See What's Wrong, Fix It, Keep It Fixed

Plauti

CRM @ Work: Connecting Dynamics 365 Sales and Contract Management with Contracts 365

TD SYNNEX

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

Benefiting from Microsoft's FY27 CSP Changes: Incentives, Margins, Compliance, and Beyond

MSDW Features

CRM @ Work: Modernizing Quote-to-Cash in Dynamics 365 with Native CPQ and Document Automation

TD SYNNEX

From Revenue Friction to Revenue Flow with CRM Modernization

Velosio

Where CRM friction is slowing revenue growth and how modernization can help.

Copilot Customer Engagement Dynamics 365

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople

How to keep Microsoft Dynamics creating value long after go-live.

Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart

How to turn OpenClaw into secure, governed business infrastructure on Microsoft.

AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

5 Operational Gaps Manufacturers Must Address Before AI

Inner Join Technologies

Assess your manufacturing organization's readiness for AI.

AI Agents AI and Machine Learning Azure Business Central Business Performance Mgmt Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Databases

The Ultimate Guide to Dynamics 365 | Expert Edition 2026

Dynamics Square USA

Discover how Microsoft Dynamics 365, Fabric, Power Platform, and Copilot work better together.

AI and Machine Learning Azure Business Central Commerce Compute Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service

More Customer Engagement White Papers

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti

How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.

AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition

Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition

Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Optimizing Field Service Operations with Dynamics 365

iTransition

AI and Machine Learning Azure Business Process Mgmt Customer Engagement Dynamics 365 Field Service Field Service Healthcare

Centralized Customer Engagement Platform

iTransition

Business Process Mgmt Customer Engagement Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Healthcare Manufacturing Sales Sales & Marketing

More Customer Engagement Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Microsoft Dynamics 365 AI Opportunity Lab

Turn AI Possibilities into Practical Outcomes for D365 CE/CRM Microsoft Dynamics 365 CE/CRM contains rich business data, and...

Azure Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics Marketing

Microsoft Dynamics 365 CE/CRM Health Check

Maximize Your Investments With a Dynamics 365 Health Check • Is CRM adoption meeting expectations? • Is CRM being used the...

TextSMS4Dynamics - SMS Integration for Dynamics 365 CRM

TextSMS4Dynamics is a powerful SMS integration solution for Microsoft Dynamics 365 CRM and Dataverse that enables businesses...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication

LiveChat4Dynamics

LiveChat4Dynamics is a powerful Live Chat integration for Microsoft Dynamics 365 CRM and Dataverse that enables businesses to...

Communications Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Power Apps Power Platform Sales Unified Communication