Field Service news & resources

Power Apps chart visualization with Copilot | Source: Microsoft

Microsoft reveals 2025 Release Wave 2 plans for Dynamics 365 and Power Platform, focused on copilots and AI agents

by Jason Gumpert
The AI-heavy release wave plan also includes traditional enhancements, new localizations, and more.
AI Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Dataverse (CDS) Dynamics 365 Field Service
IBI-One homepage

MSDW partners with Item by Item to support IBI One training for individual learners

by MSDW Reporter
IBI’s expands training offerings with role-based curriculum, 90 learning paths
Commerce Customer Engagement Customer Service Dynamics 365 Field Service Finance and Operations Sales Training
Field Service Evolution with Copilot Support

Solving Real-World Retail Operations Challenges with Dynamics 365 Field Service and Copilot

by Pradeep Raja
Common field service challenges the retail space and how to address them with Microsoft Biz Apps
Copilot Copilot Studio Customer Engagement Dynamics 365 Field Service Field Service Power Apps Power Automate Power BI Power Pages Power Platform

From the Microsoft Dynamics 365 CRM Blogs: Deleting work orders; Attachment control; Customer voice surveys; Fix CRM with Power Platform

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Customer Voice Dynamics 365 Dynamics CRM Field Service Field Service Power Platform Sales
MSDW joins Resco Next 2025

MSDW Podcast: Inspections, AI, and more at Resco Next 2025

by MSDW Reporter
Highlights of interviews with Resco, Microsoft, partners, and customers at Resco Next 2025
AI Construction Copilot Customer Engagement Dataverse (CDS) Dynamics 365 Energy Fabric Field Service Field Service MSDW Podcast Medical Devices
MSDW Podcast: How to turn Dynamics data into marketing wins

MSDW Podcast: How to turn Dynamics data into marketing wins

by MSDW Reporter
How data from a Dynamics 365 CRM system can help marketers get the best results for their sales teams
Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Field Service MSDW Podcast Marketing Automation Sales Sales & Marketing

Microsoft Dynamics Partner Roundup: New platform features; Automotive partnership; Regional expansion; Enterprise planning

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Business Central Customer Engagement Distribution Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Field Service Finance and Operations Planning & Scheduling Power BI Power Platform

From the Microsoft Dynamics 365 CRM Blogs: Boost field service operations; Connected customer service; Case management agent; Speed up form filling

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Field Service Sales

From the Microsoft Dynamics 365 CRM Blogs: Scheduling operations agent; Capture user questions; New sales features; Agent experiences

by Jason Gumpert
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement Customer Service Dynamics 365 Field Service Sales

From the Microsoft Dynamics 365 CRM Blogs: Field service bookings; Improve sales efficiency; Routing rule administration; Field Service schedule board

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Contact Center Contact Center Copilot Customer Engagement Customer Service Customer Service Dynamics 365 Email Management Field Service Field Service Sales

LATEST VENDOR RESOURCES

Advanced View Controls in Dynamics 365 CRM

Encore Business Solutions

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions

Best Practices for Lead Management in Dynamics 365 CRM

Encore Business Solutions

Updated! Data Integration Design Patterns for Dynamics 365

MSDW Features

Offline-Capable Mobile Apps for Microsoft Dynamics NAV: Empower remote workers (Recorded Webcast)

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The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Dynamics 365

Achieving Greater Insight, Not Bigger Data

Prodware

Shift your focus from data to insight to produce the right product at the right time

AI AI and Machine Learning Automated Data Collection Azure Consumer Goods Customer Engagement Customer Experience (CX) Customer Insights Customer Service Customer Service Insights Data Management Databases

How Industrial Equipment Manufacturers are Becoming Future Ready Now

Avanade

Successful transformations depend on three dimensions

Azure Customer Engagement Dynamics 365 Dynamics CRM Field Service Finance and Operations Industrial Equipment Internet of Things (IoT) Manufacturing Power Platform

Rethink Manufacturing for the Future

Avanade

5 priorities for manufacturing resilience and responsiveness

AI and Machine Learning Azure Customer Engagement Dynamics 365 Dynamics CRM Field Service Finance and Operations Internet of Things (IoT) Manufacturing Mixed Reality Power Platform Project Operations

How Digital Tools Bring New Levels of Productivity and Accuracy to Field Inspections

Resco

Why should expert field technicians have to deal with complicated inspection solutions?

Business Central Communications Construction Customer Engagement Data Integration Data Management Dynamics 365 Energy Field Service Field Service Industrial Equipment Manufacturing
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Enterprise Inns Achieves 25% Increase of Completed Property Inspections with Resco

Resco

Learn how Britain's largest pub company transformed the way their field agents do business

Architecture Business Central Configuration & Development Construction Customer Engagement Customer Relationship Mgmt Data Integration Data Management Dynamics 365 Field Service Field Service Food & Beverage
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