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From the Microsoft Dynamics 365 CRM Blogs: Customer Service Copilot; Extend dialogs; Personal settings; AI summaries

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
AI Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Power Apps Power Platform Sales Sales & Marketing

From the Microsoft Dynamics 365 CRM Blogs: Marketing consent; Sales strategies; Dialer enhancements; Clone order records

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
AI Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Sales Order Processing
Copilot menu

Maximizing the Benefits of Copilot in Dynamics 365: Best-Practices and Strategies for Users

by Jamie Evans
In its current form, Copilot in Dynamics 365 has three core uses for most customers
AI Customer Engagement Customer Experience (CX) Customer Service Data Management Dynamics 365 Email Management Knowledge Management

Microsoft names 2024 Partner of the Year Winners and Finalists

by MSDW Reporter
Seven business app categories see dense cluster of winners and finalists
AI Business Central Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Insights Customer Service Dynamics 365 Finance and Operations Financial Management Power Apps Power Automate

From the Microsoft Dynamics 365 CRM Blogs: Extend copilot; Automate key processes; Add custom domain; Improve connectivity;

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
AI Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Dynamics 365 Field Service Field Service Marketing

Event Recap: Implementing Agent-Assist Copilots in Contact Centers with Dynamics 365

by MSDW Reporter
Customer service veterans discuss the importance of adding AI-related features to the agent experience
AI Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Dynamics 365 Dynamics CRM

Microsoft to partners: Help Dynamics 365 customers find their 'Copilot moment'

by Jason Gumpert
New sales incentives and certifications aim to encourage growth in SMB D365 and Power Platform sales
AI Business Central Customer Service Data Migration Directions NA 2024 Dynamics 365 Planning & Scheduling Security

Biz Apps Classroom, Episode 9: Preparing for MB-260 with Microsoft MVP Malin Martnes

by MSDW Reporter
AI Biz Apps Classroom Customer Engagement Customer Insights Dynamics 365 MSDW Podcast Marketing

DynamicsCon 2024 Preview: Growing Microsoft Business Apps event heads to Denver

by MSDW Reporter
Attendees are gearing up for a year of connecting over Dynamics 365 technology, AI, and new directions from Microsoft
AI Azure Business Central Customer Engagement Dynamics 365 DynamicsCon May 2024 Finance and Operations Power Apps Power Automate Power BI Power Pages Power Platform

From the Microsoft Dynamics 365 Finance and Operations Blogs: Copilot features; Environment cleaning; Release schedule; GL adjustments

by MSDW Reporter
A selection of the latest insights from the Dynamics 365 Finance and Operations blogs
AI Data Integration Data Management Dataverse (CDS) Dynamics 365 Finance and Operations Power Platform

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Integration as an Approach to Dynamics 365 Migration Projects

Connecting Software
Learn how integrating Dynamics 365 with existing systems can be a successful migration strategy and what criteria you can use to decide whether to use that or a one-time migration.
AI Business Central Customer Engagement Data Integration Dynamics 365 Finance and Operations

2024 Manufacturing Industry Trends: Survey Report and Analysis

Alithya
This report will help equip manufacturers with greater insight into the forces shaping their industry and help them better plan for 2024 and beyond
AI Dynamics 365 Finance and Operations Manufacturing Supply Chain Execution Supply Chain Insights Supply Chain Management

Optimizing Beverage Business Efficiency: Leveraging AP Automation with Microsoft Dynamics 365 for Finance

Metafile
How integrating an AP automation solution like MetaViewer with D365 for Finance can enhance efficiency and keep production smooth
AI AP Automation Accounting Business Central Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Food & Beverage

Modern Service Delivery Models: A Business Guide for Users and Providers of Microsoft Power Platform and Dynamics 365

Forceworks
How Services as a Subscription is having a powerful impact on how organizations engage with their providers
AI Customer Engagement Customer Insights Customer Service Insights Dynamics 365 Dynamics CRM Power Platform SaaS

(Infographic) The Ultimate Checklist for Choosing the Best Subscription Billing Software

Binary Stream
This guide is designed to concentrate on actionable steps
AI Bill Of Material Mgmt Complex Billing Customer Engagement Customer Insights Customer Service Dynamics 365 Fraud Protection Marketing Insights Revenue recognition Sales Sales Insights
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Seamless Evolution: Explore JMP's Shift from Dynamics AX to D365 & Automated Testing with TheTestMart

TheTestMart
Discover how James M. Pleasants Company revolutionized their operations and enhanced efficiency by transitioning to automated testing
AI Aerospace & Defense Agriculture Architecture Associations Automated Testing Automotive Azure Boating Business Central Chemicals Construction

Transforming Reily Foods: The Journey to Automated Testing Excellence in Dynamics 365 Finance Case Study

TheTestMart
Discover how Reily Foods streamlined their testing processes after upgrading to Dynamics 365 Finance
AI Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations

Packaging Distribution Company Unlocks Data Efficiency with Microsoft Power BI-Driven Unification and Visualization

Collectiv
AI Automated Data Collection Azure BI and Reporting Data Integration Data Management Distribution Hybrid Integration Power BI Power Platform

Deploying ERP and Budget Management in the Cloud for a Tribal Nation

Arctic IT
Learn how the tribe worked with Arctic IT to build a robust ERP solution on Dynamics 365 that drives efficiencies in business processes for the tribe.
AI Budgeting Dynamics 365 Dynamics GP Finance and Operations Financial Management Government

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness
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MetaPro - ERP for Professional Services

Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
AI Business Central Commerce Contract Management Customer Engagement Customer Voice Dynamics 365 Expense Management Finance and Operations Forecasting Government Contractors Human Resources (Talent)

TheTestMart: Automated Testing for Microsoft Dynamics 365

Discover the benefits of automated testing with TheTestMart! Our company overview brochure highlights our unique approach to...
AI Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations

License Plating for Business Central

Website | AppSource | On-Demand Demo Revolutionize your warehouse management with the License Plating app from Insight Works...
AI Business Central Data Management Data Warehousing Distribution Distribution Dynamics 365 Inventory Management Manufacturing Manufacturing Process Manufacturing Retail

2 Day Workshop: Microsoft Sales Copilot

Let Sikich Help You Supercharge Your Sales with Microsoft Sales Copilot Microsoft Sales Copilot is a seller experience...
AI Aerospace & Defense Automotive Customer Engagement Distribution Dynamics 365 Dynamics CRM Education Industrial Equipment Manufacturing Professional Services Sales & Marketing
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