Customer Engagement news & resources

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Get to know Microsoft Dynamics 365 Mobile offline-first

by Arvind Khadye

The new offline model offers a unified and simplified experience across interfaces

Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Field Service Marketing Mobile Applications Power Apps Power Platform Project Operations Sales
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Microsoft's SMB Business Apps re-alignment: An interview with Dynamics 365 GM Mike Morton

by Jason Gumpert

Business Central must succeed while aligning with Microsoft’s complex commercial strategy, says the leader of Dynamics 365 SMB products

Business Central Customer Engagement Customer Service Directions NA 2022 Dynamics 365 Dynamics GP Dynamics NAV Dynamics SL E-Commerce Sales
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Advania acquires Azzure IT, a UK-based Microsoft partner

by MSDW Reporter

Advania's second strategic acquisition outside the Nordic region since its December acquisition of UK-based cloud specialist Content + Cloud

Business Central Customer Engagement Distribution Dynamics 365 Inventory Management Order Management Procurement Sales & Marketing
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To-Increase launches DynaRent for Microsoft Dynamics 365 Sales

by MSDW Reporter

D365 Sale solution also integrates with D365 F&SCM solution for united view of rental business data

Customer Engagement Data Integration Dynamics 365 Finance and Operations Invoice Processing Rental Sales Sales & Marketing Sales Quoting
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3 ways Microsoft Dynamics users can clean and refill the sales pipeline in a digital-first marketplace

by Margaret Wise

Marketers must cater to these new digital demands to fill the pipeline and drive the bottom line

Customer Engagement Dynamics 365 Dynamics CRM Marketing Automation Sales Sales & Marketing

MSDW Podcast: The Latest in Output and Document Management

by MSDW Reporter
AP Automation Accounting Business Central Business Process Mgmt Consumer Goods Customer Engagement Customer Experience (CX) Document Automation Document Imaging Document Management Dynamics 365 Dynamics AX
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Microsoft Dynamics Profile: New MVP helps others level up with D365 Marketing

by Linda Rosencrance

How Vivian Voss has focused her passion for volunteering on the Dynamics 365 Sales and Marketing community 

Customer Engagement Dynamics 365 European Power Platform Conference April 2022 Marketing Power Apps Power Platform Sales Sales & Marketing
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Improved design in Microsoft Dynamics 365 model driven apps: Collapsible groups

by Arvind Khadye

Discover the benefits of Collapsible groups  in Dynamics 365

Customer Engagement Customer Service Dynamics 365 Marketing Power Apps Power Platform Sales Sales & Marketing
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OwnBackup joins ISV Connect with certified Microsoft Dynamics 365 data protection solution

by MSDW Reporter

Following funding in 2021 to expand SaaS reach, the company has launched OwnBackup Recover for Dynamics 365

Azure Customer Engagement Customer Relationship Mgmt Customer Service Data Archiving Data Management Dynamics 365 Dynamics CRM Financial Services Governance, Risk, and Compliance (GRC) Healthcare Regulatory Compliance

Microsoft Dynamics Partner Roundup: Education partnership; Construction offering; E-procurement; Promotion

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Construction Customer Engagement Dynamics 365 Dynamics AX Dynamics NAV Education Finance and Operations Financial Management Job cost Not For Profit Procurement

LATEST VENDOR RESOURCES

Tips for Selecting a Microsoft Dynamics 365 Partner

Encore Business Solutions

Secrets to Selling Microsoft Dynamics Masterclass: Customer Insights into Navigating the Software Buying Journey

MSDW Features

Unlocking Value: How to Save on Microsoft Licensing and Azure Costs

Velosio

Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

Mapping the Partner Landscape - Discovering the Ideal Dynamics 365 Partner for Your Business

WebSan Solutions
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Integrating Dynamics 365 CE with Marketing Automation for Greater ROI

emfluence
Unlock the full potential of your CRM—discover how integrating D365 with marketing automation drives better results and greater ROI!
Customer Engagement Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

MSDW Solution Evaluation Report: Celigo

Celigo
Detailed solution feedback from an expert panel of independent evaluators from the Microsoft MVP (Business Applications) community
Business Central Customer Engagement Data Integration Dynamics 365 Dynamics CRM Finance and Operations

Revenue Recognition Module Deprecation in D365 Finance and Next Steps

Binary Stream
Learn what factors to consider when migrating from RevRec to Subscription Billing, and explore what the most crucial steps to take
AI Bill Of Material Mgmt Business Central Customer Engagement Customer Insights Customer Service Databases Development Dynamics 365 Finance and Operations Financial Services Marketing

Dynamics CRM Integration with Multiple NAV instances using Connect Bridge

Connecting Software
Many organizations connect Dynamics CRM to their Dynamics NAV using Microsoft's out-of-the-box integration, but how can you achieve this for multiple NAV instances?
Business Central Customer Engagement Data Integration Dynamics 365 Dynamics CRM Dynamics NAV

Maximize Efficiency: Seven Best Practices for Automated Testing in Microsoft Dynamics 365

TheTestMart
Discover how to revolutionize your automated testing strategy for Microsoft Dynamics 365 with our expert guide
Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations Sales
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Government Marketing Power Apps Power Automate Power Platform Sales Insights

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

Unlocking Efficiency: How Città Revolutionized Productivity with Test Automation

TheTestMart
Discover how Città boosted productivity and cut testing hours by over 90% with innovative test automation in this case study
Aerospace & Defense Agriculture Architecture Associations Automated Testing Automotive Azure Boating Business Central Chemicals Construction Consumer Goods

Seamless Evolution: Explore JMP's Shift from Dynamics AX to D365 & Automated Testing with TheTestMart

TheTestMart
Discover how James M. Pleasants Company revolutionized their operations and enhanced efficiency by transitioning to automated testing
AI Aerospace & Defense Agriculture Architecture Associations Automated Testing Automotive Azure Boating Business Central Chemicals Construction

Transforming Reily Foods: The Journey to Automated Testing Excellence in Dynamics 365 Finance Case Study

TheTestMart
Discover how Reily Foods streamlined their testing processes after upgrading to Dynamics 365 Finance
AI Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations
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MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)

MetaShip - Packing & Shipping Solution

Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive...
AI Business Central Commerce Customer Engagement Distribution Dynamics 365 E-Commerce Field Service Finance and Operations Forecasting Manufacturing Mixed Reality

MetaPro - ERP for Professional Services

Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
AI Business Central Commerce Contract Management Customer Engagement Customer Voice Dynamics 365 Expense Management Finance and Operations Forecasting Government Contractors Human Resources (Talent)

TheTestMart: Automated Testing for Microsoft Dynamics 365

Discover the benefits of automated testing with TheTestMart! Our company overview brochure highlights our unique approach to...
AI Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations

2 Day Workshop: Microsoft Sales Copilot

Let Sikich Help You Supercharge Your Sales with Microsoft Sales Copilot Microsoft Sales Copilot is a seller experience...
AI Aerospace & Defense Automotive Customer Engagement Distribution Dynamics 365 Dynamics CRM Education Industrial Equipment Manufacturing Professional Services Sales & Marketing
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