Customer Engagement news & resources

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Microsoft introducing e-commerce capabilities to AppSource for some Dynamics 365 apps, Power BI Visuals

by Jason Gumpert

Public preview of e-commerce joins other new benefits around licenses discounted SKUs for partners

AppSource Customer Engagement Dynamics 365 Power BI Power Platform
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Quadrum Capital acquires Companial, launches Novature with a 'buy and build' Microsoft Dynamics channel strategy

by MSDW Reporter

New firm led by Companial executive aims to add horizontal ISVs to create a platform organization

Agriculture Business Central Customer Engagement Dynamics 365 Energy Food & Beverage Metals Multicurrency Power Platform Tax Management
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Inspire 2022: Microsoft adds Nuance tech to new Digital Contact Center Platform offering

by Jason Gumpert

New enterprise solution combines a broad range of agent-based sales and service capabilities

AI Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365
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Most elements of the Digital Contact Center Platform are ready, Microsoft says

by Jason Gumpert

Microsoft representatives share details of what's ready to go and what will be changing

AI AI and Machine Learning Azure Call Tracking Copilot Studio Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Networking

Microsoft Dynamics Partner Roundup: Implementation partner; Collaboration; Partnerships

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AP Automation Azure Business Central Customer Engagement Customer Service Dynamics 365 E-Commerce Field Service Finance and Operations Financial Management Invoice Processing Marketing
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Microsoft releases Dynamics 365 and Power Platform 2022 release wave 2 plans

by Jason Gumpert

Over 500 printed pages of updates to features, governance, developer tools, and more

AI Business Central Commerce Copilot Studio Customer Engagement Customer Voice Data Management Dataverse (CDS) Dynamics 365 Finance and Operations Financial Management Governance, Risk, and Compliance (GRC)

MSDW Podcast: Talking Microsoft leadership, product, and channel with Steve Mordue

by MSDW Reporter
Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Finance and Operations MSDW Podcast Power Apps Power Automate Power Platform
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B2B eCommerce for manufacturers: How to stay relevant in 2022

by Salman Hashmi

Digitization is the key to success in the future of the manufacturing industry

Business Central Commerce Customer Engagement Customer Experience (CX) Dynamics 365 Dynamics AX E-Commerce Finance and Operations Manufacturing Manufacturing Portals Sales & Marketing

MSDW Podcast: The Microsoft Dynamics channel's uncertain economic outlook

by MSDW Reporter
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast Power Platform Professional Services
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Microsoft announces Viva Sales, a new CRM companion

by Jason Gumpert

Due in Q4 2022, the new app will look across CRM, Office 365, and Teams to provide sales data in context, Microsoft says

Customer Engagement Data Integration Data Management Document Management Dynamics 365 Dynamics CRM Sales Sales & Marketing Viva

LATEST VENDOR RESOURCES

Tips for Selecting a Microsoft Dynamics 365 Partner

Encore Business Solutions

Secrets to Selling Microsoft Dynamics Masterclass: Customer Insights into Navigating the Software Buying Journey

MSDW Features

Unlocking Value: How to Save on Microsoft Licensing and Azure Costs

Velosio

Enhancing Customer Journeys - Deliver Exceptional Experiences with Copilot for Customer Service

WebSan Solutions

Mapping the Partner Landscape - Discovering the Ideal Dynamics 365 Partner for Your Business

WebSan Solutions
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Integrating Dynamics 365 CE with Marketing Automation for Greater ROI

emfluence
Unlock the full potential of your CRM—discover how integrating D365 with marketing automation drives better results and greater ROI!
Customer Engagement Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales Sales & Marketing

MSDW Solution Evaluation Report: Celigo

Celigo
Detailed solution feedback from an expert panel of independent evaluators from the Microsoft MVP (Business Applications) community
Business Central Customer Engagement Data Integration Dynamics 365 Dynamics CRM Finance and Operations

Revenue Recognition Module Deprecation in D365 Finance and Next Steps

Binary Stream
Learn what factors to consider when migrating from RevRec to Subscription Billing, and explore what the most crucial steps to take
AI Bill Of Material Mgmt Business Central Customer Engagement Customer Insights Customer Service Databases Development Dynamics 365 Finance and Operations Financial Services Marketing

Dynamics CRM Integration with Multiple NAV instances using Connect Bridge

Connecting Software
Many organizations connect Dynamics CRM to their Dynamics NAV using Microsoft's out-of-the-box integration, but how can you achieve this for multiple NAV instances?
Business Central Customer Engagement Data Integration Dynamics 365 Dynamics CRM Dynamics NAV

Maximize Efficiency: Seven Best Practices for Automated Testing in Microsoft Dynamics 365

TheTestMart
Discover how to revolutionize your automated testing strategy for Microsoft Dynamics 365 with our expert guide
Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations Sales
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Infographic: Enhancing City of Austin’s Economic Development with Microsoft Dynamics 365 CRM

Sikich
Discover how the City of Austin's Economic Development Department leveraged Microsoft Dynamics 365 CE to drive economic growth and operational success.
Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Government Marketing Power Apps Power Automate Power Platform Sales Insights

Infographic: How Simon Roofing Improved Its Customer Service with Microsoft Dynamics 365

Sikich
Discover how Simon Roofing elevated customer service and streamlined operations with Microsoft Dynamics 365—explore their transformation journey!
Azure Construction Customer Engagement Customer Insights Customer Service Dynamics 365 Dynamics CRM Field Service Integration Power Automate Power BI Power Platform

Unlocking Efficiency: How Città Revolutionized Productivity with Test Automation

TheTestMart
Discover how Città boosted productivity and cut testing hours by over 90% with innovative test automation in this case study
Aerospace & Defense Agriculture Architecture Associations Automated Testing Automotive Azure Boating Business Central Chemicals Construction Consumer Goods

Seamless Evolution: Explore JMP's Shift from Dynamics AX to D365 & Automated Testing with TheTestMart

TheTestMart
Discover how James M. Pleasants Company revolutionized their operations and enhanced efficiency by transitioning to automated testing
AI Aerospace & Defense Agriculture Architecture Associations Automated Testing Automotive Azure Boating Business Central Chemicals Construction

Transforming Reily Foods: The Journey to Automated Testing Excellence in Dynamics 365 Finance Case Study

TheTestMart
Discover how Reily Foods streamlined their testing processes after upgrading to Dynamics 365 Finance
AI Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations
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MetaDocs - Document Management System

Streamline your business with MetaDocs: Efficient, Secure, and Intelligent Document Management MetaDocs is a robust document...
AI Business Central Commerce Construction Customer Engagement Customer Voice Distribution Document Automation Document Management Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC)

MetaShip - Packing & Shipping Solution

Effortless Packing and Shipping, Seamlessly Integrated with Dynamics 365 Business Central MetaShip is a comprehensive...
AI Business Central Commerce Customer Engagement Distribution Dynamics 365 E-Commerce Field Service Finance and Operations Forecasting Manufacturing Mixed Reality

MetaPro - ERP for Professional Services

Managing People, Processes, and Systems with MetaPro, which is seamlessly integrated with the Microsoft Dynamics 365 Business...
AI Business Central Commerce Contract Management Customer Engagement Customer Voice Dynamics 365 Expense Management Finance and Operations Forecasting Government Contractors Human Resources (Talent)

TheTestMart: Automated Testing for Microsoft Dynamics 365

Discover the benefits of automated testing with TheTestMart! Our company overview brochure highlights our unique approach to...
AI Automated Testing Azure Business Central Customer Engagement Customer Service Dynamics 365 Dynamics CRM Dynamics POS Dynamics RMS Field Service Finance and Operations

2 Day Workshop: Microsoft Sales Copilot

Let Sikich Help You Supercharge Your Sales with Microsoft Sales Copilot Microsoft Sales Copilot is a seller experience...
AI Aerospace & Defense Automotive Customer Engagement Distribution Dynamics 365 Dynamics CRM Education Industrial Equipment Manufacturing Professional Services Sales & Marketing
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