Copilot news & resources

Microsoft boosts M365 Copilot collaboration with Pages and Agents

by MSDW Reporter
The set of use cases for AI agents built in Copilot Studio is broadening
Copilot Copilot Studio Data Management Knowledge Management Portals Power Platform Robotic Process Automation (RPA)

From the Microsoft Dynamics 365 CRM Blogs: Warehouse and inventory; Track site visits; Lead qualification; AI-generated account summary

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Field Service Field Service Inventory Management Marketing Marketing Automation Sales

AI as a fountain of youth? The case for archiving a graying workforce’s institutional knowledge

by Andrew Kurtz
Can AI preserve institutional knowledge as experts age out of the workforce?
AI and Machine Learning Azure Copilot Dynamics 365 Knowledge Management Workforce Management

Microsoft Corporate Vice President Vik Singh to Keynote Community Summit North America 2024

by MSDW Reporter
Vik Singh, CVP of AI and Apps at Microsoft, will keynote Community Summit NA on Oct 14, 2024, in San Antonio
Business Central Community Summit North America 2024 Copilot Customer Engagement Dynamics 365 Dynamics GP Finance and Operations Power Platform

From the Microsoft Dynamics 365 Finance and Supply Chain Management Blogs: Workflow bottlenecks; New SCM features; Transaction tracking; Purchase requisition

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Finance and Supply Chain Management blogs
Copilot Dynamics 365 Dynamics AX Finance and Operations Financial Management Multi-Entity Management Purchasing Workflow Management

From the Microsoft Power Platform blogs: Copilot administration; Named formulas; Text functions; Planner task reminder

by MSDW Reporter
A selection of the latest insight from the Power Platform blogs
Copilot Power Apps Power Automate Power Platform Workflow Management

Microsoft Dynamics Partner Roundup: AI for food & beverage; Quality management training; Equipment finance lifecycle solution updates

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Business Central Copilot Dynamics 365 Finance and Operations Financial Management Food & Beverage Quality Control

Biz Apps Classroom, Ep. 17: Power Platform Community Conference 2024 Preview with Lisa Crosbie

by MSDW Reporter
Lisa's AI-centric workshop at #PPCC24 takes a different approach to introducing AI and Copilot concepts
Biz Apps Classroom Copilot Copilot Studio Customer Engagement Dynamics 365 MSDW Podcast Power Apps Power Automate Power Platform Power Platform Community Conference 2024

MSDW Podcast: Why CTI is a customer service game-changer, with Upland Software

by MSDW Reporter
Why CTI holds a fascinating place among IT assets as a bridge between AI and customer experience
Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Service Customer Service Dynamics 365 Dynamics CRM MSDW Podcast Telephony

HSO acquires New Zealand-based data and AI specialist Aware

by MSDW Reporter
This is HSO’s sixth acquisition since 2019’s Carlyle investment
AI and Machine Learning Azure BI and Reporting Copilot Data Management Databases Dynamics 365

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