Copilot news & resources

Microsoft 365 Copilot for Finance

More Microsoft 365 Copilot users will get access to sales, service, and finance role-based AI

by Jason Gumpert
The latest adjustment to role-based M365 Copilot add-ons could broaden access
Copilot Customer Engagement Customer Service Dynamics 365 Finance and Operations Sales
Item Card menu with lock icon and no Lock Editing option

Unlocking the Truth: AI, Italics, and the Lock Icon in Microsoft Dynamics 365 Business Central

by Cynthia Priebe - Microsoft MVP
What a small lock and italicized menu item reveal about Business Central’s design—and about why human expertise still outpaces AI
Business Central Copilot Dynamics 365 Dynamics NAV Manufacturing

From the Microsoft Dynamics 365 CE/CRM Blogs: Sales sequence reporting; Enable recycle bin; Copilot in D365; CRM for wholesale distribution

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Relationship Mgmt Distribution Dynamics 365 Dynamics CRM Sales & Marketing

From the Microsoft Dynamics 365 Business Central blogs: Missing indexes; Cost shares feature; Background posting of sales orders; AI agents

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Accounting Business Central Copilot Data Management Dynamics 365 Dynamics NAV Sales Order Processing
365 Leadership Summit

Event Preview: Avoiding AI Transformation Failure

by MSDW Reporter
Discussing change management, leadership techniques, and adoption strategies for different types of organizations
Copilot Copilot Studio Power Platform
Managing telephony in Dynamics 365 Contact Center

Microsoft extends Dynamics 365 Contact Center telephony with Teams Phone

by Jason Gumpert
Following April preview, GA allows customers to use Teams Phone and related licenses for Contact Center telephony
Contact Center Contact Center Copilot Customer Engagement Customer Service Customer Service Dynamics 365 Telephony

US Government Inks New Multi-Billion Deal with Microsoft

by MSDW Reporter
Microsoft and the US General Services Administration team up on cloud and AI
AI and Machine Learning Azure Copilot Databases Development Dynamics 365 Government Integration Microsoft Corporate
TechFluent cohort participants and trainers

TechFluent's latest training cohort gains momentum on Microsoft Power Platform, Dynamics 365

by Linda Rosencrance
The organization also welcomes a new program director as students go deep on multiple technologies
BI and Reporting Business Process Mgmt Copilot Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Fabric Power Apps Power Automate Power BI Power Platform
MSDW Podcast

MSDW Podcast: A Leader's Guide to AI Transformation Failure

by MSDW Reporter
Sharing case studies, AI adoption advice, and key risks and opportunities
Copilot Dynamics 365 MSDW Podcast Power Platform

From the Microsoft Dynamics 365 CE/CRM Blogs: One-click unsubscribe; Real-time journeys; AI-powered CRM agents; Filters, sort options

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Marketing Automation Sales Sales & Marketing

LATEST VENDOR RESOURCES

From GP to Business Central: Not a Leap into the Unknown

Insight Works

Copilot Marketing Text Generation for Dynamics 365 Business Central

WebSan Solutions

Quality Inspections in Business Central: From Paper to Automation

Insight Works

The Safety Logbook for Business Central from Insight Works

Insight Works

Copilot Chronicles, August 2025: Minimizing Data Risks & Enabling Secure AI​

MSDW Features
More Copilot Videos

Why Your ERP Can't Do it All: A Finance Leader's Guide to CPM

Vena Solutions
Upgrade planning beyond Excel. Discover how Dynamics users streamline forecasting with CPM, no ERP replacement needed
AI and Machine Learning Azure Business Central Copilot Dynamics 365 Dynamics GP Dynamics NAV

Test, Optimize, Succeed: Ensuring Peak Performance in Dynamics 365 F&SCM

Executive Automats
Master the art of performance testing and unlock the full potential of your Dynamics 365 FSCM system
Auditing Automated Testing Business Performance Mgmt Business Process Mgmt Configuration & Development Copilot Copilot Studio Dynamics 365 Dynamics AX Finance and Operations Governance, Risk, and Compliance (GRC) Load Planning

Ultimate Compliance Checklist - D365 F&SCM Security & Licensing

Executive Automats
A practical, expert-developed tool for you
Auditing Automated Testing Azure Copilot Dynamics 365 Dynamics AX Governance, Risk, and Compliance (GRC) Manufacturing Power BI Power Platform Purview Security

Microsoft Dynamics 365 Pricing & Licensing Guide 2025

Dynamics Square USA
Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing

The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Dynamics 365
More Copilot White Papers

Case Story: How a Solar Company in North America Streamlined its Business with Business Central and CRM

Dynamics Square USA
How a solar energy company in Canada fixed their workflow problems by switching to modern business software
Business Central Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics NAV Electronic Signatures Energy Sales Insights

How a Non-Profit Slashed ERP Costs by 60%

Dynamics Square USA
See how a leading non-profit cut ERP costs by 60% and redefined global operations with Dynamics 365.
Copilot Customer Engagement Customer Service Dynamics 365 Finance and Operations Government Health & Wellness Healthcare Human Resources (Talent) Not For Profit
More Copilot Case Studies

Safety Logbook

Streamline incident tracking and compliance, enhancing workplace safety and reducing risk. Website | AppSource | On-Demand...
AI Azure Business Central Copilot Distribution Distribution Dynamics 365 HR Management Manufacturing Manufacturing Warehouse Management
More Copilot Solutions