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Customer Service news & resources
From the Microsoft Dynamics 365 CE Blogs: Unified routing; RSO configuration; Customer Service wave 2 highlights; Field Service mobile app
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Field Service
Field Service
From the Microsoft Dynamics 365 CE/CRM Blogs: Modernize forms; Audio files in IVR; Streamlining workflows; Customize record forms
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE blogs
Business Process Mgmt
Contact Center
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Sales
Workflow Management
MSDW Podcast: Why CTI is a customer service game-changer, with Upland Software
by
MSDW
Reporter
Why CTI holds a fascinating place among IT assets as a bridge between AI and customer experience
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Experience (CX)
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
MSDW Podcast
Telephony
From the Microsoft Dynamics 365 CRM Blogs: Customer Service wave 2; Customer journey map; Copilot to boost sales; Radius search
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Field Service
Field Service
Marketing Automation
Sales
Sales & Marketing
Web-based Mapping
From the Microsoft Dynamics 365 CRM Blogs: Dataverse search; Multiple cases; Keep data clean; Import records
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dataverse (CDS)
Dynamics 365
Dynamics CRM
Power Apps
Power Platform
Sales
Sales & Marketing
Microsoft announces 2024 release wave 2 for Dynamics 365 apps
by
Jason
Gumpert
Preview and GA features across the suite focus on Copilot, core functions, and integrated scenarios
Accounting
Business Central
Commerce
Contact Center
Contact Center
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Data Management
Dynamics 365
Fabric
From the Microsoft Dynamics 365 CRM Blogs: Customer Service Copilot; Extend dialogs; Personal settings; AI summaries
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
AI
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dataverse (CDS)
Dynamics 365
Power Apps
Power Platform
Sales
Sales & Marketing
Microsoft reveals pricing of Dynamics 365 Contact Center and a new Customer Service Premium option
by
Jason
Gumpert
D365 Contact Center reaches GA as planned, with a new option that adds Customer Service Enterprise
Contact Center
Contact Center
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
From the Microsoft Dynamics 365 CRM Blogs: Extend copilot; Automate key processes; Add custom domain; Improve connectivity;
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
AI
Customer Engagement
Customer Experience (CX)
Customer Insights
Customer Relationship Mgmt
Customer Service
Customer Service
Customer Service Insights
Dynamics 365
Field Service
Field Service
Marketing
Event Recap: Implementing Agent-Assist Copilots in Contact Centers with Dynamics 365
by
MSDW
Reporter
Customer service veterans discuss the importance of adding AI-related features to the agent experience
AI
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Customer Service Insights
Dynamics 365
Dynamics CRM
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LATEST VENDOR RESOURCES
Videos
White Papers
Case Studies
Solutions
Top 3 Benefits of Dynamics 365 Automated Testing to Maximize Your IT Efficiency
TheTestMart
CRM Community Call, June 2024: Preparing for Copilot in Dynamics 365 Customer Service
Aha Apps
Why Manufacturers Can’t Ignore Project Accounting
Sikich
HEADSTART: Accelerated ERP for Equipment and ETO Manufacturers
Sikich
Thriving with Dynamics 365: Why City of Austin Chose Microsoft
Sikich
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Revenue Recognition Module Deprecation in D365 Finance and Next Steps
Binary Stream
Learn what factors to consider when migrating from RevRec to Subscription Billing, and explore what the most crucial steps to take
AI
Bill Of Material Mgmt
Business Central
Customer Engagement
Customer Insights
Customer Service
Databases
Development
Dynamics 365
Finance and Operations
Financial Services
Marketing
Maximize Efficiency: Seven Best Practices for Automated Testing in Microsoft Dynamics 365
TheTestMart
Discover how to revolutionize your automated testing strategy for Microsoft Dynamics 365 with our expert guide
Automated Testing
Azure
Business Central
Customer Engagement
Customer Service
Dynamics 365
Dynamics CRM
Dynamics POS
Dynamics RMS
Field Service
Finance and Operations
Sales
(Infographic) The Ultimate Checklist for Choosing the Best Subscription Billing Software
Binary Stream
This guide is designed to concentrate on actionable steps
AI
Bill Of Material Mgmt
Complex Billing
Customer Engagement
Customer Insights
Customer Service
Dynamics 365
Fraud Protection
Marketing Insights
Revenue recognition
Sales
Sales Insights
5 Simple Steps for Safeguarding Your Revenue
Binary Stream
This guide is centered on actionable steps, assisting you in recognizing specific profit-draining issues and offering practical solutions
AI
Accounting
Auditing
Business Central
Business Process Mgmt
CPQ (Configure, Price, Quote)
Commerce
Customer Engagement
Customer Insights
Customer Service
Customer Service Insights
Customer Voice
Security & Innovation for Government Agencies in the Microsoft Cloud
Arctic IT
Our team of experts assembled this educational guide to simplify how Microsoft cloud technology can help your government agency enhance services and enable secure collaboration.
Azure
BI and Reporting
Compute
Copilot Studio
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Field Service
Finance and Operations
Government
More Customer Service White Papers
Unlocking Efficiency: How Città Revolutionized Productivity with Test Automation
TheTestMart
Discover how Città boosted productivity and cut testing hours by over 90% with innovative test automation in this case study
Aerospace & Defense
Agriculture
Architecture
Associations
Automated Testing
Automotive
Azure
Boating
Business Central
Chemicals
Construction
Consumer Goods
Seamless Evolution: Explore JMP's Shift from Dynamics AX to D365 & Automated Testing with TheTestMart
TheTestMart
Discover how James M. Pleasants Company revolutionized their operations and enhanced efficiency by transitioning to automated testing
AI
Aerospace & Defense
Agriculture
Architecture
Associations
Automated Testing
Automotive
Azure
Boating
Business Central
Chemicals
Construction
Transforming Reily Foods: The Journey to Automated Testing Excellence in Dynamics 365 Finance Case Study
TheTestMart
Discover how Reily Foods streamlined their testing processes after upgrading to Dynamics 365 Finance
AI
Automated Testing
Azure
Business Central
Customer Engagement
Customer Service
Dynamics 365
Dynamics CRM
Dynamics POS
Dynamics RMS
Field Service
Finance and Operations
Modernizing Service to the American Public for U.S. Department of Housing and Urban Development
Arctic IT
Learn how HUD worked with Arctic IT to develop a solution on Dynamics 365 to better respond to the needs of homeowners, homebuyers, and renters.
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Field Service
Government
Bringing the Modern Workplace to the Bureau of Indian Affairs
Arctic IT
Learn how the Bureau of Indian Affairs gained efficiency and mobility for its case management system with Dynamics 365 Customer Engagement.
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Government
More Customer Service Case Studies
TheTestMart: Automated Testing for Microsoft Dynamics 365
Discover the benefits of automated testing with TheTestMart! Our company overview brochure highlights our unique approach to...
AI
Automated Testing
Azure
Business Central
Customer Engagement
Customer Service
Dynamics 365
Dynamics CRM
Dynamics POS
Dynamics RMS
Field Service
Finance and Operations
ServiceTeam ITAM
ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to proactively plan...
Customer Engagement
Customer Service
Dataverse (CDS)
Dynamics 365
Power Apps
Power Automate
Power BI
Power Pages
Power Platform
IT Service Management for Dynamics 365 Customer Service
Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...
Customer Engagement
Customer Service
Customer Service
Dataverse (CDS)
Dynamics 365
IT Asset Management (ITAM)
IT Service Management (ITSM)
Power Pages
Power Platform
Mazars Client Care Managed Services
What is Mazars Client Care Managed Services? From On-demand to Managed Services, we support your full Microsoft suite helping...
Azure
Customer Engagement
Customer Service
Dynamics 365
Enterprise Content Mgmt
Field Service
Finance and Operations
Human Resources (Talent)
IT Asset Management (ITAM)
Managed Services
Microsoft Corporate
Power Platform
Velaro
Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Marketing
Sales
Sales & Marketing
More Customer Service Solutions