Sales & Marketing news & resources

From the Microsoft Dynamics 365 CRM Blogs: Contact point consent records; Extending Copilot; Email tracking; Quick scheduling

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Dynamics 365 Dynamics CRM Email Management Field Service Marketing Marketing Automation Sales Sales & Marketing

From the Microsoft Dynamics 365 CRM Blogs: Outbound segments; Queue items control; Locking fields; Document summary

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
AI Copilot Customer Engagement Customer Insights Customer Service Customer Service Dynamics 365 Field Service Field Service Marketing Marketing Automation Sales

From the Microsoft Dynamics 365 CRM Blogs: AI scoring; Top Dynamics reports; Resource pay types; Extending Copilot

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
BI and Reporting Copilot Customer Engagement Dynamics 365 Dynamics CRM Field Service Field Service Power BI Power Platform Sales Sales & Marketing

From the Microsoft Dynamics 365 CRM Blogs: Collaboration via notes; Marketing updates; Default dashboard; Case creation

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing
Sales Qualification Agent for Dynamics 365 Sales

Microsoft announces ten new AI scenarios in Dynamics 365 apps as part of autonomous agent push

by Jason Gumpert
New scenarios across D365 apps support the larger push for Copilot Studio
Accounting Business Central Copilot Copilot Studio Customer Engagement Customer Service Dynamics 365 Field Service Finance and Operations Financial Management Knowledge Management Power Platform
Community Summit 2024 crowd outside at night

Community Summit 2024: Dynamics 365 Customer Engagement moves sales into more scenarios

by Jason Gumpert
The vision of Microsoft's unified customer experience platform leans heavily on autonomous capabilities
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From the Microsoft Dynamics 365 CE/CRM Blogs: Unified routing agent availability; Lead scoring; Field service trades and trade coverages

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Marketing Sales Sales & Marketing

From the Microsoft Dynamics 365 Business Central blogs: Master data management; Sales management; Azure Logic Apps; Profile extension

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Business Central blogs
Azure Business Central Business Process Mgmt Development Dynamics 365 Dynamics NAV Master Data Mgmt Sales & Marketing Workflow Management
Finance Overview dashboard in Business Central

Microsoft acquires IP rights to Fenwick’s Power BI Report Packs for Dynamics 365 Business Central

by Jason Gumpert
Reports and dashboards coming in 2024 release wave 2 cover finance, sales, purchasing, inventory, manufacturing, and projects
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From the Microsoft Dynamics 365 CRM Blogs: Warehouse and inventory; Track site visits; Lead qualification; AI-generated account summary

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Copilot Customer Engagement Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Field Service Field Service Inventory Management Marketing Marketing Automation Sales

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Survey Results: Dynamics Customer Benchmarking Report

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Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

EMCO Streamlines Services With Microsoft Dynamics 365 Sales

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Real-time visibility and centralized data with the implementation of Microsoft Dynamics CRM

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Aventics Implements Dynamics D365/CRM to Create a Common "Sales" Language Across the Business

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Able to integrate existing Microsoft technology and move to the cloud

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Synthetic Diamond Manufacturer, Element Six, Switches from SalesForce to Microsoft Dynamics CRM

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Lower cost to maintain Dynamics CRM than Salesforce.com
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2 Day Workshop: Microsoft Sales Copilot

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Innovia Power BI Reports Packs

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ClickDimensions is the top rated, Microsoft-certified Marketing Automation solution for Microsoft Dynamics CRM...
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