Customer Experience (CX) news & resources

From the Microsoft Dynamics 365 CRM Blogs: Deleting work orders; Attachment control; Customer voice surveys; Fix CRM with Power Platform

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Customer Voice Dynamics 365 Dynamics CRM Field Service Field Service Power Platform Sales

Microsoft Dynamics Partner Roundup: Low-code partnership; Cobrowse app; Loan origination; AEC win

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Architecture Construction Customer Engagement Customer Experience (CX) Customer Service Dynamics 365 Dynamics AX Dynamics CRM Engineering Finance and Operations Project Management
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Velosio Acquires Strava Technology Group

by MSDW Reporter
Deal aims to enhance Velosio's customer engagement capabilities across the Microsoft Cloud
Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Power Platform Sales & Marketing

From the Microsoft Dynamics 365 CRM Blogs: Quote and order emails; Copilot for D365 Sales; Address management; Marketing features

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
AI CPQ (Configure, Price, Quote) Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing

From the Microsoft Dynamics 365 CRM Blogs: Security role reports; Process automation; Implementation tips; User adoption issues

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Project Management User Adoption User Management Workflow Management

Microsoft introduces multilingual voice agents in Dynamics 365 Contact Center

by MSDW Reporter
There are two ways to deploy support for multiple languages in a single agent
Contact Center Copilot Studio Customer Engagement Customer Experience (CX) Customer Service Dynamics 365 Power Platform Telephony

Microsoft Dynamics Partner Roundup: Property management; D365 win; Contract intelligence; Construction solution

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Construction Contract Management Customer Engagement Customer Experience (CX) Customer Service Dynamics 365 Field Service Finance and Operations Financial Management Property Management Sales

MSDW Podcast: Expanding the marketing automation landscape, with emfluence CEO David Cacioppo

by MSDW Reporter
Discussing the technology marketers need to expand their support for customer journeys
Customer Engagement Customer Experience (CX) Dataverse (CDS) Dynamics 365 Dynamics CRM MSDW Podcast Marketing Automation Power Platform Sales & Marketing

MSDW Podcast: Community Summit 2024 Preview with Formpipe

by MSDW Reporter
Formpipe tells us about their product launch and a customer session at Summit
Business Central Business Process Mgmt Community Summit North America 2024 Customer Engagement Customer Experience (CX) Document Automation Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations

From the Microsoft Dynamics 365 CRM Blogs: External APIs; Member data; Unified view of customers; IoT and Field Service

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE blogs
Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Field Service Field Service Marketing Marketing Automation

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How Dynamics 365 CE Partners Can Support Membership Growth in a Changing World

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Best practices and technologies for membership organizations and associations to meet modern and changing demands

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Discover the future of customer experience for your facility maintenance team

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The Shift to Customer Experience in Retail

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Customer xxperience overtakes price and product

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Achieving Greater Insight, Not Bigger Data

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Shift your focus from data to insight to produce the right product at the right time

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A Guide to Becoming an Intelligence-Driven Organization

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Migrating to a future-ready AI and IA platform will enable digital transformation success and significant growth

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Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

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A seamless data set that gives patients the best experience when they visit their clinics

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Automate Accounts Receivable with Trace AR

Save time and money with accounts receivable automation. Digitizing your invoicing process makes it easier for your clients...
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