Customer Experience (CX) news & resources

Key Features in a Microsoft Dynamics 365 CRM User Action Monitoring Solution

by Sam Kumar

4 features that a user action monitoring app for D365 CRM should provide, from activity tracking to data quality and beyond

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM User Adoption User Management

The changing business opportunities of modern location intelligence

by Sam Kumar

We can understand today's location intelligence technology opportunities by studying the recent past.

BI and Reporting Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Government Hospitality Sales & Marketing

From the Microsoft Dynamics 365 CRM Blogs: Workflows; Sales sequences; 'RenderTemplate' request; SSRS report

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CRM blogs

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Sales & Marketing

WhatsApp Integration with Microsoft Dynamics 365 CRM: Everything You Need to Know

by Sam Kumar

What makes the app an ideal channel for effective customer engagement?

Communications Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Unified Communication

The Benefits of Outsourcing Customization and Integration in Microsoft Dynamics 365 CRM and Power Platform

by Sam Kumar

Implementing and customizing business apps can be daunting without expertise built on experience.

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Power Apps Power Automate Power platform Sales & Marketing

Microsoft Dynamics Partner Roundup: WhatsApp integration; Fraud protection; GP & BC support; Production scheduling

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AI Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics GP Finance and Operations Fraud Protection Manufacturing

Microsoft Dynamics Partner Roundup: New AR, CRM partnerships; Backups integration; Manufacturing

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Business Central Customer Experience (CX) Dynamics 365 Dynamics NAV Finance and Operations

From the Microsoft Dynamics 365 CRM Blogs: Recent records component; Sales process; D365 Sales features; Connected customer service

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CRM blogs

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Sales & Marketing

Microsoft to make Dynamics 365 Marketing a part of D365 Customer Insights

by Jason Gumpert

New pricing and licensing for the combined offering; Transition from outbound to real-time marketing continues

AI Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dynamics 365 Marketing Marketing Automation Sales & Marketing

Four ways to tackle customer care challenges with Microsoft Business Apps

by MSDW Reporter

The challenges of harnessing high-value, actionable customer data can impact service agents, security, and beyond

Business Process Mgmt Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Security

LATEST VENDOR RESOURCES

Agent Experience in D365 Customer Service: Boost Performance and Customer Satisfaction

Avanade

How to Build a BC Integrated eCommerce Webstore in Minutes

commercebuild

An AI-Powered AP Automation Solution for Microsoft Dynamics ERP

Esker

See What's Possible When Accounts Payable Automation & Microsoft Dynamics Work Together

Esker

Quickly Build a eCommerce Store or Customer Portal with commercebuild in Business Central

commercebuild

More Customer Experience (CX) Videos

Connecting with B2B Customers: 5 Benefits of a Digital Experience Platform

Esker

Good CSRs can’t overcome a bad process. Learn how a digital experience platform can realign your Customer Service model around engaged, proactive support

Business Central Customer Experience (CX) Customer Service Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Finance and Operations

10 Accounts Payable KPIs You Should Be Measuring

Esker

If you want to get an accurate read on AP performance and identify areas of improvement, we suggest you start with these 10

AI and Machine Learning AP Automation Accounting Aerospace & Defense Automotive BI and Reporting Boating Budgeting Business Central Business Performance Mgmt Business Process Mgmt Chemicals

13 Steps to Microsoft Dynamics 365 Business Central eCommerce Success

commercebuild

A step-by-step guide to planning, creating, launching, and maintaining a profitable BC integrated eCommerce website

Advanced Pricing Business Central Credit Card Processing Customer Experience (CX) Dynamics 365 E-Commerce Invoice Processing Order Management Portals Sales Order Processing Web Storefront

eBook: A Breakdown of Key Clauses Commonly Found in SaaS Contracts

Binary Stream

This booklet will help you develop a general understanding of SaaS contracts by answering some commonly asked questions and clarifying key clauses

AP Automation Accounting Advanced Pricing Auditing BI and Reporting Banking Billing Budgeting Business Central Business Performance Mgmt Complex Billing Customer Experience (CX)

Balancing Operational Excellence and Customer Value in Business Process Outsourcing

Mavim

Reinventing the back office to drive customer value

AP Automation Accounting Automotive Azure Banking Business Process Mgmt Collections Management Consumer Goods Content Management Credit Card Processing Customer Experience (CX) Customer Relationship Mgmt

More Customer Experience (CX) White Papers

Abilene Machine Automates Personalized Document Creation with Lasernet

Formpipe Software

Learn Formpipe's Lasernet software helped Abilene Machine to create, modify and distribute personalized documents to their customers after migrating to Microsoft Dynamics ...

Agriculture Business Central Communications Customer Experience (CX) Distribution Document Management Dynamics 365 Finance and Operations Manufacturing Retail Unified Communication

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power platform Sales & Marketing

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

More Customer Experience (CX) Case Studies

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