Customer Experience (CX) news & resources

How to resolve post-update display issues in a Dynamics 365 organization

by Ram Yarramasu
When this mode is enabled, model-driven apps in Dynamics 365 can be opened in a browser without menus, navigation, or toolbars
Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Power Apps Power Platform

From the Microsoft Dynamics 365 CRM Blogs: Monitoring and resolving issues; Retrieving audit data; Managing appointments; Focused view

by MSDW Reporter
A selection of the latest insights from the Dynamics 365 CRM blogs
Auditing Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Data Integration Dynamics 365 Sales & Marketing

Ignite 2023: Microsoft aims for technician, manager productivity gains with AI in Dynamics 365 Field Service

by Jason Gumpert
A preview of Copilot in Microsoft Dynamics 365 Field Service will aim to improve productivity for both technicians and managers
Customer Engagement Customer Experience (CX) Customer Service Data Integration Dynamics 365 Field Service Field Service Finance and Operations Financial Management Ignite 2023 Inventory Management Sales

Microsoft Dynamics Partner Roundup: Acquisition; Partnerships; Integration

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Business Central Collections Management Customer Engagement Customer Experience (CX) Customer Service Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations
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Key Features in a Microsoft Dynamics 365 CRM User Action Monitoring Solution

by Sam Kumar

4 features that a user action monitoring app for D365 CRM should provide, from activity tracking to data quality and beyond

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM User Adoption User Management
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The changing business opportunities of modern location intelligence

by Sam Kumar

We can understand today's location intelligence technology opportunities by studying the recent past.

BI and Reporting Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Government Hospitality Sales & Marketing

From the Microsoft Dynamics 365 CRM Blogs: Workflows; Sales sequences; 'RenderTemplate' request; SSRS report

by MSDW Reporter

A selection of the latest insights from the Dynamics 365 CRM blogs

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Sales & Marketing
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WhatsApp Integration with Microsoft Dynamics 365 CRM: Everything You Need to Know

by Sam Kumar

What makes the app an ideal channel for effective customer engagement?

Communications Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Unified Communication
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The Benefits of Outsourcing Customization and Integration in Microsoft Dynamics 365 CRM and Power Platform

by Sam Kumar

Implementing and customizing business apps can be daunting without expertise built on experience.

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Power Apps Power Automate Power Platform Sales & Marketing

Microsoft Dynamics Partner Roundup: WhatsApp integration; Fraud protection; GP & BC support; Production scheduling

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

AI Business Central Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics GP Finance and Operations Fraud Protection Manufacturing

LATEST VENDOR RESOURCES

Lasernet's Finance and Operations Connector - New version 6.19!

Formpipe Software

enVista Microsoft Overview

enVista

Agent Experience in D365 Customer Service: Boost Performance and Customer Satisfaction

Avanade

How to Build a BC Integrated eCommerce Webstore in Minutes

commercebuild

An AI-Powered AP Automation Solution for Microsoft Dynamics ERP

Esker
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6 Reasons Why You Should Invest in Field Service Automation

Aha Apps
The ultimate resource for implementing automation solutions that streamline your field operations, elevate customer experience, and drive revenue growth
Customer Engagement Customer Experience (CX) Dynamics 365 Dynamics CRM Field Service

Connecting with B2B Customers: 5 Benefits of a Digital Experience Platform

Esker

Good CSRs can’t overcome a bad process. Learn how a digital experience platform can realign your Customer Service model around engaged, proactive support

Business Central Customer Experience (CX) Customer Service Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Finance and Operations

10 Accounts Payable KPIs You Should Be Measuring

Esker

If you want to get an accurate read on AP performance and identify areas of improvement, we suggest you start with these 10

AI and Machine Learning AP Automation Accounting Aerospace & Defense Automotive BI and Reporting Boating Budgeting Business Central Business Performance Mgmt Business Process Mgmt Chemicals

13 Steps to Microsoft Dynamics 365 Business Central eCommerce Success

commercebuild

A step-by-step guide to planning, creating, launching, and maintaining a profitable BC integrated eCommerce website

Advanced Pricing Business Central Credit Card Processing Customer Experience (CX) Dynamics 365 E-Commerce Invoice Processing Order Management Portals Sales Order Processing Web Storefront

eBook: A Breakdown of Key Clauses Commonly Found in SaaS Contracts

Binary Stream

This booklet will help you develop a general understanding of SaaS contracts by answering some commonly asked questions and clarifying key clauses

AP Automation Accounting Advanced Pricing Auditing BI and Reporting Banking Billing Budgeting Business Central Business Performance Mgmt Complex Billing Customer Experience (CX)
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Abilene Machine Automates Personalized Document Creation with Lasernet

Formpipe Software

Learn Formpipe's Lasernet software helped Abilene Machine to create, modify and distribute personalized documents to their customers after migrating to Microsoft Dynamics ...

Agriculture Business Central Communications Customer Experience (CX) Distribution Document Management Dynamics 365 Finance and Operations Manufacturing Retail Unified Communication

City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

Sikich

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365...

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit Portals Power Apps Power Automate Power BI

Calgary Economic Development (CED) Gains Unified Success with D365 CE|CRM

Sikich

While evaluating available CRM softwares, the huge disparity in licensing and implementation costs led them to Microsoft Dynamics 365 CRM

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Government Not For Profit

Enterprise Bank: Powering Banking Services with Dynamics 365 CE|CRM

Sikich

Enterprise Bank decided it was time to replace an older CRM system

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Data Integration Dynamics 365 Dynamics CRM KPIs Power BI Power Platform Sales & Marketing

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness
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