AI news & resources

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Customer journey orchestration in Dynamics 365 Marketing reaches GA

by MSDW Reporter

Journeys using Power Automate triggers could extend Marketing app to broader scenarios

AI Business Process Mgmt Customer Engagement Customer Insights Dynamics 365 Marketing Marketing Automation Power Automate Power Platform Sales & Marketing Workflow Management
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Sitecore announces new Microsoft Dynamics 365 Commerce, Customer Insights connectors

by Linda Rosencrance

New integrations between Sitecore Content Hub and XM and D365 Commerce and Customer Insight aim to improve personalization, commerce experiences.

AI Azure Commerce Content Management Customer Insights Customer Relationship Mgmt Dynamics 365 E-Commerce Enterprise Content Mgmt Integration Retail
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Microsoft reveals plans for Dynamics 365 and industry cloud 2021 release wave 2

by Jason Gumpert

Updates arriving from October 2021 to March 2022 include plans for Industry Cloud offerings.

2021 release wave 2 AI Accounting BI and Reporting Business Central Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Finance and Operations
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Worldline to bring Dynamics 365 Fraud Protection to digital commerce payments suite

by MSDW Reporter

New integration aims to streamline onboarding of Fraud Protection by Worldline customers

AI Banking Dynamics 365 E-Commerce Financial Management Financial Services Fraud Protection Government Payment Processing Retail Security
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Microsoft to bring Dynamics 365 Customer Insight segments to Microsoft Advertising

by Jason Gumpert

Customer Insights customers can use first-party data in ad targeting

AI Customer Insights Dynamics 365
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Customer journey, industry clouds in focus at Dynamics 365, Power Platform 2021 release wave 1 launch

by Jason Gumpert

Integrated customer journeys, industry clouds are in focus as more details are unveiled

2021 release wave 1 AI BI and Reporting Business Process Mgmt Commerce Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Financial Services
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Microsoft Cloud for Healthcare, a new industry-focused solution, launches

by MSDW Reporter

Builds on standard Microsoft tech like Teams, Azure

AI Azure Customer Engagement Customer Insights Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Healthcare Marketing Power Apps Power Automate
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Microsoft adding cross-channel analytics, new ML templates to Dynamics 365 Customer Insights

by Jason Gumpert

Microsoft's customer data platform (CDP), the fastest growing product in the D365 portfolio, adds new reference customers, integrations

AI BI and Reporting Customer Insights Customer Relationship Mgmt Data Integration Data Management Dynamics 365 KPIs

MSDW Podcast: News Roundup, September 2020

by MSDW Reporter
AI Business Central Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast
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Microsoft appoints Vahé Torossian to lead sales in Business Applications group

Torossian moves from leading Western Europe to new Redmond role.

AI Business Central Commerce Customer Engagement Customer Voice Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Human Resources (Talent)

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Microsoft Dynamics 365 Pricing & Licensing Guide 2025

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Choose the right apps, users, and plans without getting lost in the technical jargon
AI Business Central Commerce Copilot Customer Engagement Customer Insights Customer Service Customer Service Insights Dynamics 365 Dynamics CRM Dynamics GP Dynamics Marketing

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AI Business Central Distribution Dynamics 365 Dynamics NAV Healthcare Manufacturing

From Paper to Productivity: How to Automate AP Without Disrupting Operations

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Unlock productivity and savings without the pain of disruption—AP automation keeps your operations moving while streamlining your processes.
AI AI and Machine Learning AP Automation Accounting Azure Business Central Business Process Mgmt Document Automation Document Management Dynamics 365 Dynamics AX Dynamics GP

Why AP Automation Is a Secret Weapon Against Supply Chain Disruptions

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Stay ahead of supply chain disruptions with AP Automation.
AI AP Automation Accounting Business Central Document Automation Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL Finance and Operations

The Smart Leader’s Guide to Microsoft Copilot

Dynamics Square USA
Discover how smart leaders are using Copilot to accelerate decisions, streamline operations, and drive measurable value
AI AI and Machine Learning Azure Business Central Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Customer Service Insights Customer Voice Dynamics 365
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Microsoft Dynamics 365 Sales Implementation: How a USA Manufacturer Transformed Its Sales Operations

Dynamics Square USA
Real-time visibility into every stage of the sales pipeline
AI Customer Engagement Distribution Distribution Dynamics 365 Manufacturing Sales Insights

Power BI Implementation for UK’s Leading Fashion Brand: Case Study

Dynamics Square USA
UK fashion leader cuts costs & boosts reporting with Power BI implementation. See how real-time insights changed it all.
AI BI and Reporting Design & Decorating Design & Living Dynamics 365 Fashion Footwear Power BI Power Platform Professional Services Real Estate Retail

How Business Central + CRM Streamlined Operations for a U.S. Medical Supplier

Dynamics Square USA
AI Business Central Customer Service Insights Dynamics 365 Medical Devices

Lights, Camera, Automation: How Cinespace Studios Streamlined AP for Global Growth

SignUp Software
Discover how Cinespace Studios brought efficiency to the spotlight by replacing manual AP processes with ExFlow — setting the stage for seamless global expansion
AI AI and Machine Learning AP Automation Azure Business Central Commerce Customer Engagement Customer Insights Customer Voice Dynamics 365 Financial Management Fraud Protection

Overcoming Operational Complexity: How AGIS Streamlined Multi-Site Production

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The successful deployment of Wiise ERP, Jet Reports, and Shop Floor Insight empowered AGIS to meet the demands of its expanding operations. Insight Works’ Shop Floor Insight played
AI Business Central Dynamics 365 Inventory Management Manufacturing Manufacturing Process Manufacturing Shop Floor Control
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Dynamic Ship Analysis

Empower Your Shipping Decisions: Unleash the Power of Dynamic Ship Analysis with our Free Power BI App Website | AppSource |...
AI Business Central Distribution Distribution Dynamics 365 Manufacturing Manufacturing Shipping

PrintNode Connector PowerTool

Connect your local or network printers to Dynamics 365 Business Central Cloud. Website | AppSource | On-Demand Demo...
AI Business Central Distribution Distribution Dynamics 365 Inventory Management Manufacturing Manufacturing Order Management Quality Control Sales and Operations Planning Shipping

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Add 1D and 2D barcodes to your Microsoft Dynamics 365 Business Central reports. Website | AppSource | On-Demand Demo Insight...
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Optimize production with routing analysis to reduce variability and enhance costing accuracy. Website | AppSource | On-Demand...
AI Bill Of Material Mgmt Business Central Demand Planning Distribution Distribution Dynamics 365 Forecasting Inventory Management Manufacturing Manufacturing Material Rqmts Planning

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Monitor actual vs. expected production costs in real-time to optimize budgets and enhance profitability. Website | AppSource...
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