AI news & resources

Microsoft launches paid public previews of three Dynamics 365 AI agents for Service

by Jason Gumpert

Case management, customer intent, and knowledge management agents now available in various geographies

AI Contact Center Contact Center Copilot Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management

Directions North America 2025: Rolling out the AI red carpet with more Business Central partner tools, consumption options

by Jason Gumpert

Microsoft presented ISV-built AI solutions and consumption models, new service stats, and test tools

AI Business Central Copilot Directions NA 2025 Dynamics 365 Dynamics NAV

From the Microsoft Dynamics 365 CRM Blogs: Quote and order emails; Copilot for D365 Sales; Address management; Marketing features

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

AI CPQ (Configure, Price, Quote) Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing

From the Microsoft Dynamics 365 CE/CRM Blogs: Sales journeys; Customer retention; Integrated search providers; Mastering sales territories

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

AI Copilot Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Marketing Automation Sales Sales & Marketing

From the Microsoft Dynamics 365 Customer Engagement Blogs: Customer Insights – Data; AIClassify; Smart agents; New Sales features

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

AI Customer Engagement Customer Insights Dynamics 365 Field Service Marketing Power Automate Power Platform Sales

Microsoft publishes 2025 Release Wave 1 Plans for Biz Apps, Role-based Copilots, Industry Clouds

by Jason Gumpert

Microsoft publishes its semi-annual flurry of new and updated feature plans across the apps and services

AI Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights Customer Service Dataverse (CDS) Dynamics 365 Field Service

From the Microsoft Dynamics 365 CRM Blogs: D365 CRM 8.2; Address entity records; Field operations; Email templates

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CE/CRM blogs

AI Customer Engagement Customer Insights Customer Relationship Mgmt Dynamics 365 Dynamics CRM Field Service Field Service Marketing Marketing Automation Sales & Marketing

From the Microsoft Dynamics 365 CE/CRM Blogs: Object reference not set error; Website tracking; Multilingual voice agents

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

AI Contact Center Customer Engagement Customer Insights Customer Service Dynamics 365 Marketing Marketing Automation Sales & Marketing

MSDW Podcast: Empowering The Connected Worker with Purpose-Driven Frontline Tech

by MSDW Reporter

Exploring the integration of Microsoft Teams and Dynamics 365, RFID asset tracking, voice automation, and connected worker solutions

AI Azure Customer Engagement Dynamics 365 Field Service Field Service Finance and Operations MSDW Podcast Mixed Reality Mobile Applications Power Platform RFID

From the Microsoft Dynamics 365 CRM Blogs: Auto assign leads; Resource allocation; Hierarchical view button; Outbound sales

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

AI Customer Engagement Customer Insights Dynamics 365 Field Service Field Service Marketing Sales Sales & Marketing

LATEST VENDOR RESOURCES

Countdown to June 30: Transition to Real-Time Journeys in D365 Customer Insights

Coffee + Dunn

Why Manual Invoice Processing is Costing Manufacturers More Than They Think

Metafile

From labor expenses to missed discounts and compliance risks, the financial burden of manual processing is often overlooked

AI AI and Machine Learning AP Automation Accounting Azure Business Central Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL

Mastering Warehouse Management with Business Central and Insight Works Apps

Insight Works

Whether optimizing workflows or implementing mobile solutions, this resource equips you with the knowledge and tools to streamline operations and drive success.

AI Azure Business Central Distribution Distribution Dynamics 365 Logistics Manufacturing Shipping Warehouse Management

Your Guide to a Smooth and Stress-Free Tax Season for Accounts Payable

Mekorma

Tax season doesn’t have to be overwhelming, especially for Dynamics users

AI AP Automation Accounting Aerospace & Defense Agriculture Architecture Associations Automotive Azure BI and Reporting Billing Boating

Enhancing Microsoft D365 Supply Chain Operations with Descartes Visual Compliance

NMB Solutions

Effective ways to streamline export compliance

AI Dynamics 365 Dynamics AX Finance and Operations Regulatory Compliance Shipping Supply Chain Execution Supply Chain Insights Supply Chain Management

Insights Customers Wished They Had Before Implementing Microsoft Dynamics 365 ERP

STAEDEAN

Challenging scenarios and pitfalls customers wished they knew before implementing Dynamics 365 F&SCM

AI Data Migration Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Finance and Operations Supply Chain Insights

More AI White Papers

Lights, Camera, Automation: How Cinespace Studios Streamlined AP for Global Growth

SignUp Software

Discover how Cinespace Studios brought efficiency to the spotlight by replacing manual AP processes with ExFlow — setting the stage for seamless global expansion

AI AI and Machine Learning AP Automation Azure Business Central Commerce Customer Engagement Customer Insights Customer Voice Dynamics 365 Financial Management Fraud Protection

Infographic: How Learning Resources Leverages Microsoft Dynamics 365 to Expand and Drive Future Growth

Sikich

Discover how Learning Resources and Hand2Mind transformed their operations and achieved operational excellence with Microsoft Dynamics 365 Finance and Supply Chain Management.

AI Customer Insights Dynamics 365 Finance and Operations Manufacturing Marketing Insights Power Apps Power Automate Power BI Power Platform Sales Insights Supply Chain Insights

Infographic: Transforming Planar’s Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

Sikich

Discover how Planar’s shift to Microsoft Dynamics 365 is driving efficiency, scalability, and innovation in the display and digital signage industry.

AI Azure Dynamics 365 Finance and Operations Integration Manufacturing Power BI Power Platform Supply Chain Insights

Infographic: ERP Modernization Journey of Mid-Continent Instruments and Avionics with Microsoft Dynamics 365 Finance and Supply Chain Management

Sikich

Discover how Mid-Continent Instruments and Avionics transformed their operations with Microsoft Dynamics 365, positioning themselves for future success in the aerospace industry.

AI AI and Machine Learning Aerospace & Defense Azure Dynamics 365 Dynamics AX Dynamics GP Dynamics Marketing Finance and Operations Integration Marketing Insights Power Apps

Overcoming Operational Complexity: How AGIS Streamlined Multi-Site Production

Insight Works

The successful deployment of Wiise ERP, Jet Reports, and Shop Floor Insight empowered AGIS to meet the demands of its expanding operations. Insight Works’ Shop Floor Insight played

AI Business Central Dynamics 365 Inventory Management Manufacturing Manufacturing Process Manufacturing Shop Floor Control

More AI Case Studies

AI news & resources

Microsoft launches paid public previews of three Dynamics 365 AI agents for Service

Directions North America 2025: Rolling out the AI red carpet with more Business Central partner tools, consumption options

From the Microsoft Dynamics 365 CRM Blogs: Quote and order emails; Copilot for D365 Sales; Address management; Marketing features

From the Microsoft Dynamics 365 CE/CRM Blogs: Sales journeys; Customer retention; Integrated search providers; Mastering sales territories

From the Microsoft Dynamics 365 Customer Engagement Blogs: Customer Insights – Data; AIClassify; Smart agents; New Sales features

Microsoft publishes 2025 Release Wave 1 Plans for Biz Apps, Role-based Copilots, Industry Clouds

From the Microsoft Dynamics 365 CRM Blogs: D365 CRM 8.2; Address entity records; Field operations; Email templates

From the Microsoft Dynamics 365 CE/CRM Blogs: Object reference not set error; Website tracking; Multilingual voice agents

MSDW Podcast: Empowering The Connected Worker with Purpose-Driven Frontline Tech

From the Microsoft Dynamics 365 CRM Blogs: Auto assign leads; Resource allocation; Hierarchical view button; Outbound sales

LATEST VENDOR RESOURCES

Countdown to June 30: Transition to Real-Time Journeys in D365 Customer Insights

Event Check-in Pro for Dynamics 365

Delivering a Connected Customer Experience with Dynamics 365

Microsoft 365 Copilot in Action: Practical Tips and Tricks

ERP Podcast 1: Why 97% of Fortune 500 Companies rely on ERP?

Why Manual Invoice Processing is Costing Manufacturers More Than They Think

Mastering Warehouse Management with Business Central and Insight Works Apps

Your Guide to a Smooth and Stress-Free Tax Season for Accounts Payable

Enhancing Microsoft D365 Supply Chain Operations with Descartes Visual Compliance

Insights Customers Wished They Had Before Implementing Microsoft Dynamics 365 ERP

Lights, Camera, Automation: How Cinespace Studios Streamlined AP for Global Growth

Infographic: How Learning Resources Leverages Microsoft Dynamics 365 to Expand and Drive Future Growth

Infographic: Transforming Planar’s Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

Infographic: ERP Modernization Journey of Mid-Continent Instruments and Avionics with Microsoft Dynamics 365 Finance and Supply Chain Management

Overcoming Operational Complexity: How AGIS Streamlined Multi-Site Production

Dynamic Ship Analysis

PrintNode Connector PowerTool

Barcode Generator PowerTool

Routing Analysis

Production Order Analysis