Call Tracking news & resources

Microsoft Dynamics Partner Roundup: GRC requirements for law firms; Enhanced shipping solutions; Dealer management system; Teams phone capabilities

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Business Central Call Tracking Customer Engagement Dynamics 365 Finance and Operations Governance, Risk, and Compliance (GRC) Legal Shipping Telephony

Microsoft Dynamics Partner Roundup: AP automation; Conversation analytics; New product for D365 CE

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
AP Automation Business Central Call Tracking Customer Engagement Dynamics 365 Dynamics GP Dynamics NAV Finance and Operations Partner Relationship Management (PRM) Payment Processing
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Most elements of the Digital Contact Center Platform are ready, Microsoft says

by Jason Gumpert

Microsoft representatives share details of what's ready to go and what will be changing

AI and Machine Learning Azure Call Tracking Copilot Studio Customer Engagement Customer Experience (CX) Customer Service Customer Service Dynamics 365 Networking

Microsoft Dynamics Partner Roundup: CTI integration; VAR acquisition; Cloud accounting win; Medical marijuana; Spend management; Fashion pairing

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

3PL Accounting Business Central Call Tracking Customer Engagement Customer Relationship Mgmt Distribution Dynamics 365 Dynamics CRM Dynamics NAV Expense Management Fashion

Microsoft Dynamics Partner Roundup: D365FO training courses; Housing management win; Gamification update; User interface

by MSDW Reporter

A selection of announcements from the Dynamics partner channel

Call Tracking Customer Relationship Mgmt Dynamics 365

CaféX launches Live Assist for Microsoft Dynamics 365

by Jason Gumpert
After a year of planning and development, OEM arrangement comes to fruition with new multi-channel chat, co-browsing integration.
Call Tracking Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Sales Sales & Marketing eXtreme365 Lisbon 2017

WineDirect Acquires Elypsis Winery, adding Dynamics NAV to its direct to consumer wine services

by Jason Gumpert
Elypsis offerings join WineDirect's e-commerce, call center, fulfillment, financial technology
Accounting Business Central Call Tracking Customer Engagement Customer Insights - Journeys (Marketing) Dynamics 365 Dynamics NAV E-Commerce Financial Management Food & Beverage Retail POS Sales
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Altitude Software Launches New Microsoft Dynamics CRM 2011 Connector for Unified Customer Interaction in Contact Centers

by Linda Rosencrance
Altitude+ MS-CRM Connector unifies customer contact history for sales, contact center teams
CRM 2011 Call Tracking Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing

Microsoft Dynamics Partner Roundup: GP at St. Paul YMCA; Saab Selects Dynamics CRM for Call Center; Working Links Taps AssureSign for E-Signatures; Redknee, Tech Mahindra Partnership

by Linda Rosencrance
A selection of the latest Microsoft Dynamics partner news and announcements
Accounting Automotive BI and Reporting Budgeting CRM 2011 Call Tracking Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

Microsoft Dynamics CRM 2011 a Leader in Gartner’s Magic Quadrant for Customer Service Contact Centers

by Jason Gumpert
Excels in flexibility and Outlook integration but lags in real-time reporting, industry experience, social CRM
CRM 2011 Call Tracking Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM

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Lead the Change: Build a Future-Proof Customer Contact Center with AI

JourneyTeam
Ready to modernize your contact center? This guide breaks down exactly how.
Call Tracking Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Telephony
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