AI news & resources

Microsoft Dynamics 365 Customer Service boosts efficiency with new bots, with IoT on the way

by Jason Gumpert

Latest features and some due soon update Dynamics 365 Customer Service. 

AI BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Dynamics 365 Unified Communication
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Digital transformation: Weighing the impact on profit and people

by Tristan Dennis

Can technology that transforms industries through automation also serve the larger economic interests of workers in developing nations? 

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MSDW Podcast: News Roundup featuring SMB ERP cloud tools, Sales investment, Virtual agents, Commerce, and more

by MSDW Reporter
AI Business Central Commerce Copilot Studio Customer Engagement Distribution Dynamics 365 E-Commerce Finance and Operations MSDW Podcast Manufacturing Power Platform
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Microsoft to introduce two new Dynamics 365 apps: Project Operations, Finance Insights

by Jason Gumpert

D365 Project Operations, a replacement for PSA, promises a new solution for front and back office needs.

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Microsoft's first release of Dynamics 365 Commerce officially launches

by Jason Gumpert

The new release promises personalized experiences that transcend transactional retail, Commerce reaches GA

AI BI and Reporting Commerce Customer Engagement Customer Insights Dynamics 365 E-Commerce Finance and Operations Power Platform Retail Retail POS
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Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability

by Jason Gumpert

No-code chatbot solution for customer services promises to identify the right virtual agent use cases

AI Bots Business Process Mgmt Copilot Studio Customer Engagement Customer Service Customer Service Customer Service Insights Dynamics 365 Power Platform

Best Of 2019: The biggest Microsoft Dynamics 365 product news

by Jason Gumpert

A look back at the top Dynamics 365 stories of 2019

AI Customer Engagement Customer Insights Dataverse (CDS) Dynamics 365 Dynamics GP Finance and Operations Forms Pro Human Resources (Talent) Marketing Insights Power Apps Power Automate
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More channels, sentiment tracking coming to Microsoft Dynamics 365 Omnichannel for Customer Service

by MSDW Reporter

Unification of digital messaging add-ons includes future updates, says GM.

AI Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Dynamics 365 Workflow Management
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Microsoft seeing strong Dynamics 365 Field Services usage growth, says manager

by Jason Gumpert

Monthly active usage of Field Service is up over 100 percent year over year for the second year in a row, says sales manager.

AI Customer Engagement Dynamics 365 Field Service Field Service Mixed Reality Service Management

MSDW Podcast: Financial services solutions for Microsoft Business Applications with Wim Geukens of VeriPark

by Jason Gumpert
AI Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Financial Services Insurance MSDW Podcast Marketing

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Make Your D365 Security Compliant, Optimized – and Audit-Ready

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From Paper to Productivity: How to Automate AP Without Disrupting Operations

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Microsoft Dynamics 365 Sales Implementation: How a USA Manufacturer Transformed Its Sales Operations

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Real-time visibility into every stage of the sales pipeline
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Power BI Implementation for UK’s Leading Fashion Brand: Case Study

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How Business Central + CRM Streamlined Operations for a U.S. Medical Supplier

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Lights, Camera, Automation: How Cinespace Studios Streamlined AP for Global Growth

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Infographic: How Learning Resources Leverages Microsoft Dynamics 365 to Expand and Drive Future Growth

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Discover how Learning Resources and Hand2Mind transformed their operations and achieved operational excellence with Microsoft Dynamics 365 Finance and Supply Chain Management.
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Streamline incident tracking and compliance, enhancing workplace safety and reducing risk. Website | AppSource | On-Demand...
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Empower Your Shipping Decisions: Unleash the Power of Dynamic Ship Analysis with our Free Power BI App Website | AppSource |...
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Connect your local or network printers to Dynamics 365 Business Central Cloud. Website | AppSource | On-Demand Demo...
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Barcode Generator PowerTool

Add 1D and 2D barcodes to your Microsoft Dynamics 365 Business Central reports. Website | AppSource | On-Demand Demo Insight...
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Routing Analysis

Optimize production with routing analysis to reduce variability and enhance costing accuracy. Website | AppSource | On-Demand...
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