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Microsoft to introduce two new Dynamics 365 apps: Project Operations, Finance Insights

by Jason Gumpert

D365 Project Operations, a replacement for PSA, promises a new solution for front and back office needs.

3PL AI Accounting Customer Engagement Customer Insights Customer Relationship Mgmt Dynamics 365 Finance and Operations Financial Management Forecasting Project Management Project Operations
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Microsoft's first release of Dynamics 365 Commerce officially launches

by Jason Gumpert

The new release promises personalized experiences that transcend transactional retail, Commerce reaches GA

AI BI and Reporting Commerce Customer Engagement Customer Insights Dynamics 365 E-Commerce Finance and Operations Power Platform Retail Retail POS
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Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability

by Jason Gumpert

No-code chatbot solution for customer services promises to identify the right virtual agent use cases

AI Bots Business Process Mgmt Copilot Studio Customer Engagement Customer Service Customer Service Customer Service Insights Dynamics 365 Power Platform

Best Of 2019: The biggest Microsoft Dynamics 365 product news

by Jason Gumpert

A look back at the top Dynamics 365 stories of 2019

AI Customer Engagement Customer Insights Dataverse (CDS) Dynamics 365 Dynamics GP Finance and Operations Forms Pro Human Resources (Talent) Marketing Insights Power Apps Power Automate
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More channels, sentiment tracking coming to Microsoft Dynamics 365 Omnichannel for Customer Service

by MSDW Reporter

Unification of digital messaging add-ons includes future updates, says GM.

AI Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Dynamics 365 Workflow Management
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Microsoft seeing strong Dynamics 365 Field Services usage growth, says manager

by Jason Gumpert

Monthly active usage of Field Service is up over 100 percent year over year for the second year in a row, says sales manager.

AI Customer Engagement Dynamics 365 Field Service Field Service Mixed Reality Service Management

MSDW Podcast: Financial services solutions for Microsoft Business Applications with Wim Geukens of VeriPark

by Jason Gumpert
AI Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM Financial Services Insurance MSDW Podcast Marketing
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Microsoft enables previews for October 2019 release wave 2 of Dynamics 365 and Power Platform

by MSDW Reporter

74 updates ready to be deployed on test environments for various D365 apps, Power Platform.

AI Business Central Commerce Customer Engagement Dynamics 365 Finance and Operations Guides Human Resources (Talent) Mixed Reality Power Apps Power Automate Power BI
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How to create the best omni-channel journey for insurers

by Wim Geukens

Insurance companies can leverage an omni-channel approach with Dynamics 365 to better serve customers

AI Artificial Intelligence (AI) Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Insurance Internet of Things (IoT) Sales
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Inspire 2019 Preview: Should every Microsoft customer use Dynamics? Satya Nadella thinks so

by Jason Gumpert

Progress on transitioning Microsoft biz apps from transactional to insightful is key to broadening their use, says CVP Alysa Taylor

AI Automotive Business Central Commerce Customer Engagement Dynamics 365 Finance and Operations Financial Services Human Resources (Talent) Inspire 2019 Microsoft Corporate Mixed Reality

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Your Guide to a Smooth and Stress-Free Tax Season for Accounts Payable

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Tax season doesn’t have to be overwhelming, especially for Dynamics users
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Enhancing Microsoft D365 Supply Chain Operations with Descartes Visual Compliance

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AI Dynamics 365 Dynamics AX Finance and Operations Regulatory Compliance Shipping Supply Chain Execution Supply Chain Insights Supply Chain Management

Insights Customers Wished They Had Before Implementing Microsoft Dynamics 365 ERP

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Challenging scenarios and pitfalls customers wished they knew before implementing Dynamics 365 F&SCM
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Cloud-Based AP Automation Drives Digital Transformation in Manufacturing

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Cloud-based AP automation is revolutionizing manufacturing by replacing outdated legacy systems
AI AI and Machine Learning AP Automation Azure Business Central Business Process Mgmt Document Automation Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV

Revenue Recognition Module Deprecation in D365 Finance and Next Steps

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Learn what factors to consider when migrating from RevRec to Subscription Billing, and explore what the most crucial steps to take
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Infographic: How Learning Resources Leverages Microsoft Dynamics 365 to Expand and Drive Future Growth

Sikich
Discover how Learning Resources and Hand2Mind transformed their operations and achieved operational excellence with Microsoft Dynamics 365 Finance and Supply Chain Management.
AI Customer Insights Dynamics 365 Finance and Operations Manufacturing Marketing Insights Power Apps Power Automate Power BI Power Platform Sales Insights Supply Chain Insights

Infographic: Transforming Planar’s Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

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Discover how Planar’s shift to Microsoft Dynamics 365 is driving efficiency, scalability, and innovation in the display and digital signage industry.
AI Azure Dynamics 365 Finance and Operations Integration Manufacturing Power BI Power Platform Supply Chain Insights

Infographic: ERP Modernization Journey of Mid-Continent Instruments and Avionics with Microsoft Dynamics 365 Finance and Supply Chain Management

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Discover how Mid-Continent Instruments and Avionics transformed their operations with Microsoft Dynamics 365, positioning themselves for future success in the aerospace industry.
AI AI and Machine Learning Aerospace & Defense Azure Dynamics 365 Dynamics AX Dynamics GP Dynamics Marketing Finance and Operations Integration Marketing Insights Power Apps

Overcoming Operational Complexity: How AGIS Streamlined Multi-Site Production

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The successful deployment of Wiise ERP, Jet Reports, and Shop Floor Insight empowered AGIS to meet the demands of its expanding operations. Insight Works’ Shop Floor Insight played
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Recovering Operational Efficiencies in Retail and Fashion with Microsoft Dynamics 365 F&O

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Synchronization achieved between ERP and MES systems
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