AI news & resources

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Microsoft to bring Dynamics 365 Customer Insight segments to Microsoft Advertising

by Jason Gumpert

Customer Insights customers can use first-party data in ad targeting

AI Customer Insights Dynamics 365
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Customer journey, industry clouds in focus at Dynamics 365, Power Platform 2021 release wave 1 launch

by Jason Gumpert

Integrated customer journeys, industry clouds are in focus as more details are unveiled

2021 release wave 1 AI BI and Reporting Business Process Mgmt Commerce Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Financial Services
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Microsoft Cloud for Healthcare, a new industry-focused solution, launches

by MSDW Reporter

Builds on standard Microsoft tech like Teams, Azure

AI Azure Customer Engagement Customer Insights Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Healthcare Marketing Power Apps Power Automate
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Microsoft adding cross-channel analytics, new ML templates to Dynamics 365 Customer Insights

by Jason Gumpert

Microsoft's customer data platform (CDP), the fastest growing product in the D365 portfolio, adds new reference customers, integrations

AI BI and Reporting Customer Insights Customer Relationship Mgmt Data Integration Data Management Dynamics 365 KPIs

MSDW Podcast: News Roundup, September 2020

by MSDW Reporter
AI Business Central Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast
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Microsoft appoints Vahé Torossian to lead sales in Business Applications group

Torossian moves from leading Western Europe to new Redmond role.

AI Business Central Commerce Customer Engagement Customer Voice Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Human Resources (Talent)
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Call Journey partners with Microsoft on voice data analytics

by MSDW Reporter

Data from voice calls will feed into Azure, productivity, business apps systems, companies state.

AI AI and Machine Learning Azure Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Service Databases Dynamics 365 HR Management Power BI

Dynamics 365 Licensing updates: Customer Voice and Sales Premium details revealed for August 2020

by Jason Gumpert

Microsoft's newest licensing guide addresses new products and offers, with promise of more changes through October

AI Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Sales & Marketing
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Improve Sales with AI in Microsoft Dynamics 365

by Stefano Tempesta

D365 Sales Insights now gives organizations out of the box access to predictive analytics that could only be customized in years past.

AI AI and Machine Learning Artificial Intelligence (AI) Azure Customer Engagement Dynamics 365 Sales Sales & Marketing Sales Insights
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Inspire 2020: Dynamics 365 Customer Voice is more than a rebranding of Microsoft Forms Pro

by Jason Gumpert

All Forms Pro customers will become Customer Voice customers within the next month, and Microsoft promises minimal impact

AI Customer Engagement Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Dynamics CRM Forms Pro Inspire 2020 Sales & Marketing Service Management

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AI Dynamics 365 Dynamics AX Finance and Operations Regulatory Compliance Shipping Supply Chain Execution Supply Chain Insights Supply Chain Management

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Cloud-Based AP Automation Drives Digital Transformation in Manufacturing

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Cloud-based AP automation is revolutionizing manufacturing by replacing outdated legacy systems
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Infographic: How Learning Resources Leverages Microsoft Dynamics 365 to Expand and Drive Future Growth

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Discover how Learning Resources and Hand2Mind transformed their operations and achieved operational excellence with Microsoft Dynamics 365 Finance and Supply Chain Management.
AI Customer Insights Dynamics 365 Finance and Operations Manufacturing Marketing Insights Power Apps Power Automate Power BI Power Platform Sales Insights Supply Chain Insights

Infographic: Transforming Planar’s Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

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Discover how Planar’s shift to Microsoft Dynamics 365 is driving efficiency, scalability, and innovation in the display and digital signage industry.
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Infographic: ERP Modernization Journey of Mid-Continent Instruments and Avionics with Microsoft Dynamics 365 Finance and Supply Chain Management

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Discover how Mid-Continent Instruments and Avionics transformed their operations with Microsoft Dynamics 365, positioning themselves for future success in the aerospace industry.
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Overcoming Operational Complexity: How AGIS Streamlined Multi-Site Production

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The successful deployment of Wiise ERP, Jet Reports, and Shop Floor Insight empowered AGIS to meet the demands of its expanding operations. Insight Works’ Shop Floor Insight played
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Recovering Operational Efficiencies in Retail and Fashion with Microsoft Dynamics 365 F&O

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Routing Analysis

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