AI news & resources

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Microsoft reveals plans for Dynamics 365 and industry cloud 2021 release wave 2

by Jason Gumpert

Updates arriving from October 2021 to March 2022 include plans for Industry Cloud offerings.

2021 release wave 2 AI Accounting BI and Reporting Business Central Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Dynamics 365 Field Service Finance and Operations
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Worldline to bring Dynamics 365 Fraud Protection to digital commerce payments suite

by MSDW Reporter

New integration aims to streamline onboarding of Fraud Protection by Worldline customers

AI Banking Dynamics 365 E-Commerce Financial Management Financial Services Fraud Protection Government Payment Processing Retail Security
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Microsoft to bring Dynamics 365 Customer Insight segments to Microsoft Advertising

by Jason Gumpert

Customer Insights customers can use first-party data in ad targeting

AI Customer Insights Dynamics 365
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Customer journey, industry clouds in focus at Dynamics 365, Power Platform 2021 release wave 1 launch

by Jason Gumpert

Integrated customer journeys, industry clouds are in focus as more details are unveiled

2021 release wave 1 AI BI and Reporting Business Process Mgmt Commerce Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Financial Services
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Microsoft Cloud for Healthcare, a new industry-focused solution, launches

by MSDW Reporter

Builds on standard Microsoft tech like Teams, Azure

AI Azure Customer Engagement Customer Insights Customer Service Customer Voice Dataverse (CDS) Dynamics 365 Healthcare Marketing Power Apps Power Automate
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Microsoft adding cross-channel analytics, new ML templates to Dynamics 365 Customer Insights

by Jason Gumpert

Microsoft's customer data platform (CDP), the fastest growing product in the D365 portfolio, adds new reference customers, integrations

AI BI and Reporting Customer Insights Customer Relationship Mgmt Data Integration Data Management Dynamics 365 KPIs

MSDW Podcast: News Roundup, September 2020

by MSDW Reporter
AI Business Central Collaborative Workspaces Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations MSDW Podcast
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Microsoft appoints Vahé Torossian to lead sales in Business Applications group

Torossian moves from leading Western Europe to new Redmond role.

AI Business Central Commerce Customer Engagement Customer Voice Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations Human Resources (Talent)
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Call Journey partners with Microsoft on voice data analytics

by MSDW Reporter

Data from voice calls will feed into Azure, productivity, business apps systems, companies state.

AI AI and Machine Learning Azure Customer Engagement Customer Insights Customer Relationship Mgmt Customer Service Customer Service Databases Dynamics 365 HR Management Power BI

Dynamics 365 Licensing updates: Customer Voice and Sales Premium details revealed for August 2020

by Jason Gumpert

Microsoft's newest licensing guide addresses new products and offers, with promise of more changes through October

AI Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Sales & Marketing

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Infographic: How Learning Resources Leverages Microsoft Dynamics 365 to Expand and Drive Future Growth

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