MSDW Podcast: Field Service Technology Trends in the Microsoft Cloud

This episode is sponsored by HSO.

Opportunities to modernize field services come in many forms. Our guests on this episode, Max Dinser and Mike Hammons of HSO, help us understand some of the scenarios and technology choices they are helping clients make and where Microsoft's cloud services fit. Some organizations need an overhaul of their field service management, which might call for the deployment of Dynamics 365 Field Service and specialized add-on solutions. Other firms are trying to enhance other elements of their field teams by adding augmented reality solutions, providing better insight into equipment via IoT, or asking field workers to help fulfill new business models based on new types of service agreements.

Max and Mike also share the new tech that they are most excited about, ranging from analytics to IoT to automation tools. And we discuss some of the unique scenarios that differentiate one organization's needs from another.

Show Notes:

• 2:30 - Tech trends that are impacting the field service market today
• 5:15 - How do organizations take the steps to adopt new tech?
• 8:30 - A growth model for service businesses
• 12:00 - Why so many companies are still in a reactive state and should start small with adapting their service portfolio
• 14:45 - Microsoft's progress on D365 Field Service and other ways to support it
• 16:30 - What goes into service planning
• 19:30 - Using Power Platform to round out out of the box solutions
• 21:00 - Perspectives on servitization with Microsoft tech
• 25:00 - What do digital twins do for service management?
• 30:00 - The role of IT and the business in service technology investment
• 33:30 - What the HSO team is excited about in the tech landscape

The report mentioned: Key Drivers for Growth in Service: Research Report with Microsoft and Noventum

For additional resources and workshop from HSO: Connected Field Service