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Contact Center news & resources
Microsoft extends Dynamics 365 Contact Center telephony with Teams Phone
by
Jason
Gumpert
Following April preview, GA allows customers to use Teams Phone and related licenses for Contact Center telephony
Contact Center
Contact Center
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Customer Service
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Telephony
From the Microsoft Dynamics 365 CRM Blogs: Form submission counts; Dataverse optimization; Integration architecture; Social media leads
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Azure
Contact Center
Contact Center
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Microsoft Dynamics Partner Roundup: Teams Phone extensibility; Solutions Partner; EAM innovation; Partnership
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Commerce
Communications
Contact Center
Contact Center
Customer Engagement
Dynamics 365
E-Commerce
Enterprise Asset Mgmt
From the Microsoft Dynamics 365 CE/CRM Blogs: Customer knowledge management agent; Segment in Customer Insights; D365 Sales + D365BC; WhatsApp & Dynamics 365 Contact Center
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Business Central
Contact Center
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Customer Engagement
Customer Insights - Data
Customer Relationship Mgmt
Customer Service
Customer Service
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Dynamics 365
Microsoft launches paid public previews of three Dynamics 365 AI agents for Service
by
Jason
Gumpert
Case management, customer intent, and knowledge management agents now available in various geographies
Contact Center
Contact Center
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Customer Engagement
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Knowledge Management
From the Microsoft Dynamics 365 CRM Blogs: Field service bookings; Improve sales efficiency; Routing rule administration; Field Service schedule board
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CRM blogs
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Email Management
Field Service
Field Service
Sales
Microsoft launches D365 Contact Center survey capabilities in Copilot Studio
by
Jason
Gumpert
New capabilities, now in preview, include voice-based surveys
Contact Center
Contact Center
Customer Engagement
Customer Service
Customer Voice
Dataverse (CDS)
Dynamics 365
Power Automate
Power Platform
Microsoft Dynamics Partner Roundup: Contact Center support; Digital retail acquisition; Quality Inspector; Exec appointment; Service referrals
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
Business Central
Contact Center
Contact Center
Customer Engagement
Customer Service
Customer Service
Dynamics 365
E-Commerce
Field Service
Finance and Operations
Quality Control
From the Microsoft Dynamics 365 CE/CRM Blogs: Modernize forms; Audio files in IVR; Streamlining workflows; Customize record forms
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE blogs
Business Process Mgmt
Contact Center
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Sales
Workflow Management
MSDW Podcast: Why CTI is a customer service game-changer, with Upland Software
by
MSDW
Reporter
Why CTI holds a fascinating place among IT assets as a bridge between AI and customer experience
Contact Center
Contact Center
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Customer Service
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MSDW Podcast
Telephony
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