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Contact Center news & resources
Microsoft introduces multilingual voice agents in Dynamics 365 Contact Center
by
MSDW
Reporter
There are two ways to deploy support for multiple languages in a single agent
Contact Center
Copilot Studio
Customer Engagement
Customer Experience (CX)
Customer Service
Dynamics 365
Power Platform
Telephony
Microsoft Dynamics Partner Roundup: Order-to-Cash partnership; Partner acquisition; Workforce management; Quality control
by
MSDW
Reporter
A selection of announcements from the Dynamics partner channel
BI and Reporting
Business Central
Business Performance Mgmt
Contact Center
Customer Engagement
Dynamics 365
Financial Management
Quality Control
Workforce Management
From the Microsoft Dynamics 365 CE/CRM Blogs: Modernize forms; Audio files in IVR; Streamlining workflows; Customize record forms
by
MSDW
Reporter
A selection of the latest insight from the Dynamics 365 CE blogs
Business Process Mgmt
Contact Center
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Relationship Mgmt
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Sales
Workflow Management
MSDW Podcast: Why CTI is a customer service game-changer, with Upland Software
by
MSDW
Reporter
Why CTI holds a fascinating place among IT assets as a bridge between AI and customer experience
Contact Center
Contact Center
Copilot
Customer Engagement
Customer Experience (CX)
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
MSDW Podcast
Telephony
Microsoft announces 2024 release wave 2 for Dynamics 365 apps
by
Jason
Gumpert
Preview and GA features across the suite focus on Copilot, core functions, and integrated scenarios
Accounting
Business Central
Commerce
Contact Center
Contact Center
Customer Engagement
Customer Relationship Mgmt
Customer Service
Customer Service
Data Management
Dynamics 365
Fabric
Microsoft reveals pricing of Dynamics 365 Contact Center and a new Customer Service Premium option
by
Jason
Gumpert
D365 Contact Center reaches GA as planned, with a new option that adds Customer Service Enterprise
Contact Center
Contact Center
Customer Engagement
Customer Service
Customer Service
Dynamics 365
Dynamics CRM
Microsoft announces new AI-centric Business App, Dynamics 365 Contact Center
by
Jason
Gumpert
New Copilot-focused solution reaches GA on July 1
Contact Center
Contact Center
Customer Engagement
Customer Experience (CX)
Customer Service
Dynamics 365
Dynamics CRM
Telephony
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