Customer Service news & resources

Microsoft Dynamics CRM Online to add Enterprise user for access to Dynamics Marketing, Unified Service Desk

by Jason Gumpert

Single new price point aims to maintain simplicity in expanding product suite

CRM Online Convergence 2014 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Marketing Automation Marketing Resource Mgmt (MRM)

Microsoft's plan to capitalize on Dynamics for Retail's five year vision

by David Gumpert

Can Microsoft cash in and solve the industry's thorny retail security problems?

AX for Retail Commerce Convergence 2014 Customer Engagement Customer Insights - Journeys (Marketing) Customer Service Customer Service Dynamics 365 Dynamics AX Inventory Management Retail Retail POS

Microsoft’s split plan for Parature: Faster core innovation and new Dynamics CRM opportunities

by Jason Gumpert

Microsoft promises expanded investment in product development with an eye toward bolstering Dynamics CRM’s knowledge and interaction management

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Knowledge Management Parafest 2014 Parature Social Networks

At Parafest 2014, Microsoft lays out the Parature opportunity for Dynamics CRM partners

by Jason Gumpert

An inaugural group of Dynamics CRM partners are receiving their introduction to Parature's products and its delivery opportunities this week

Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Parafest 2014 Parature xRM

How to evaluate Microsoft Dynamics CRM Online without losing focus

by Sandor Schellenberg

Taking baby steps to get used to the rich feature set of CRM Online

CRM 2013 CRM Online Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Sales Sales & Marketing

With next wave of Dynamics CRM releases, Microsoft firms up social strategy

by Jason Gumpert

How Microsoft Social Listening and Parature will form the basis for Dynamics CRM's approach to social listening and engagement

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Automation Marketing Resource Mgmt (MRM) MarketingPilot NetBreeze Parature

Microsoft readies marketing, social listening, customer care updates for Dynamics CRM

by Jason Gumpert

Microsoft is firming up its Q2 2014 Dynamics CRM Mira, Leo, and Subra release plans

CRM Online Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Leo Marketing Automation Marketing Resource Mgmt (MRM)

Microsoft Dynamics CRM veteran Bill Patterson taking leadership role with Parature team

by Jason Gumpert

Patterson joins Parature team as senior director, customer self service solutions

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Parature

Microsoft’s acquisition of Parature a win all around, analysts say

by Linda Rosencrance

Analysts and industry watchers share their views on the Parature acquisition for Dynamics CRM

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management

CRM Confusion: The Double Definition of CRM

by Will Slade

CRM has a straight forward history, but the modern definition is more complex

CRM 2013 Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Not For Profit Sales Sales & Marketing xRM

LATEST VENDOR RESOURCES

[Dynamics 365 CE @ Work] Turning Customer Data into Revenue: Leveraging D365 Customer Insights for Better Engagement

TD SYNNEX

60 Tips in 60 Minutes: Dynamics 365 Customer Insights

Coffee + Dunn

Microsoft Dynamics 365 Contact Center: Executive Overview

JourneyTeam

Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys

Coffee + Dunn

Top Features of the Business Central Sales & Service Module Every Partner Should Know

TD SYNNEX

Lead the Change: Build a Future-Proof Customer Contact Center with AI

JourneyTeam

Ready to modernize your contact center? This guide breaks down exactly how.

Call Tracking Contact Center Contact Center Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Telephony

Sell Smarter, Serve Faster: A Practical Guide to Microsoft Dynamics 365 CRM

JourneyTeam

Struggling with a CRM that creates more work than it solves? This guide breaks down how Microsoft CRM and Copilot simplify sales, service, and marketing with AI-driven productivity

AI and Machine Learning Azure Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service

10 of the Best Practices to Improve Customer Service

Ledgeview Partners

A guide for managers and lead reps

Customer Engagement Customer Service Dynamics 365

The 2017 State of B2B Email Marketing

Click

What strategies and tactics have had the greatest impact on B2B email marketing in 2017?

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Automation Sales Sales & Marketing

More Customer Service White Papers

Protech Automotive Solutions – Field Operations / Dynamics 365 + Power Platform

JourneyTeam

Transforming field operations with a connected Microsoft Dynamics 365 and Power Platform solution

Automotive Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Field Service Field Service Power Platform Project Operations Project Service Automation

MACRC: Reducing Processing Times With a Streamlined Dynamics CRM System

Forvis Mazars

Adoption of Microsoft technologies allowed MACRC to better serve members and improve operations.

Customer Engagement Customer Service Customer Service Dynamics 365 Healthcare Power Automate Power Platform

Crow Wing County: Agile Technology Solutions with Dynamics 365 CRM

Forvis Mazars

See how employing a new CRM system led to streamlined workflows and increased efficiencies.

Customer Engagement Customer Service Customer Service Dynamics 365 IT Service Management (ITSM)

More Customer Service Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...

AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...

Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Sales Sales & Marketing