Microsoft Dynamics CRM Online to add Enterprise user for access to Dynamics Marketing, Unified Service Desk

Microsoft is expanding the scope of Dynamics CRM in the second quarter of 2014, and with those updates come new pricing guidelines.  The newest changes, as explained by Dynamics pricing and licensing chief Paco Contreras, will add a new Enterprise user level for Dynamics CRM Online that will account for the new capabilities of both Microsoft Dynamics Marketing and Unified Service Desk.

Microsoft has made the licensing changes to start addressing the changing product roster under Dynamics CRM, including the long-awaited rollout of new MarketingPilot capabilities via Microsoft Dynamics Marketing, Social Listening (formerly NetBreeze), as well as the customer self-service and knowledge management acquisition, Parature.

The Dynamics CRM Online Enterprise license will cost $200 per use per month (though costs may vary by geography).  For a limited time, customers in the United States and Canada who purchase at least 10 seats of the Microsoft Dynamics CRM Online Enterprise SKU through their Enterprise Agreement will receive an equal number of Parature seats at no additional license cost.

The Microsoft Dynamics CRM Professional license level for CRM Online, with a price point of $65 per user per month, will now include Social Listening at no additional charge.

"The value of Microsoft Dynamics CRM Online Professional significantly increases with this release," writes Contreras. "Customers with ten or more Microsoft Dynamics CRM Online Professional licensed users will get access to vast social listening and analytics capabilities that Microsoft Social Listening ...