Lead the Change: Build a Future-Proof Customer Contact Center with AI
This practical guide from JourneyTeam shows how modern service organizations are using Microsoft Dynamics 365 Contact Center, Copilot, and agentic AI to unify platforms, improve routing, reduce handle times, and deliver seamless omnichannel experiences. You’ll learn what holds contact centers back today, how AI maturity unfolds in three stages, and why a unified Microsoft architecture is becoming the standard for high-performing service teams.
Inside the guide, you’ll learn:
- The real problems behind tool sprawl, inconsistent routing, and fragmented customer data
- The three stages of AI maturity for customer service
- How Microsoft’s unified architecture drives measurable improvements in service performance
- How JourneyTeam delivers full-stack modernization across CRM, routing, telephony, AI, and data governance
- Practical steps to future-proof your service operations with Copilot and agentic AI
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JourneyTeam is a US-based Microsoft solutions partner with more than 30 years of experience helping organizations modernize how they work through Dynamics 365, Microsoft 365, Power Platform, Azure, AI/Copilot, and Microsoft’s secur