Knowledge Management news & resources

Sales Qualification Agent for Dynamics 365 Sales

Microsoft announces ten new AI scenarios in Dynamics 365 apps as part of autonomous agent push

by Jason Gumpert
New scenarios across D365 apps support the larger push for Copilot Studio
Accounting Business Central Copilot Copilot Studio Customer Engagement Customer Service Dynamics 365 Field Service Finance and Operations Financial Management Knowledge Management Power Platform

Microsoft boosts M365 Copilot collaboration with Pages and Agents

by MSDW Reporter
The set of use cases for AI agents built in Copilot Studio is broadening
Copilot Copilot Studio Data Management Knowledge Management Portals Power Platform Robotic Process Automation (RPA)

AI as a fountain of youth? The case for archiving a graying workforce’s institutional knowledge

by Andrew Kurtz
Can AI preserve institutional knowledge as experts age out of the workforce?
AI and Machine Learning Azure Copilot Dynamics 365 Knowledge Management Workforce Management
Copilot menu

Maximizing the Benefits of Copilot in Dynamics 365: Best-Practices and Strategies for Users

by Jamie Evans
In its current form, Copilot in Dynamics 365 has three core uses for most customers
AI Customer Engagement Customer Experience (CX) Customer Service Data Management Dynamics 365 Email Management Knowledge Management

NRF's Big Show 2024: Microsoft urges retailers to look for high-impact AI scenarios

by Jason Gumpert
Microsoft to offer retailers new Copilot templates, Fabric solutions to accelerate AI
Commerce Customer Experience (CX) Customer Service Data Management Dynamics 365 Finance and Operations HR Management Knowledge Management NRF 2024 Retail
Copilot in Dynamics 365 Guides with HoloLens 2

Ignite 2023: Microsoft to add Copilot to mixed reality experience of Dynamics 365 Guides

by Jason Gumpert
The AI-based experience comes first to HoloLens2, then to mobile devices
Customer Engagement Dynamics 365 Field Service Field Service Guides HoloLens Ignite 2023 Knowledge Management Mixed Reality Remote Assist

Ignite 2023: Microsoft broadens role-based generative AI with Copilot for Service preview

by Jason Gumpert
Preview in December will offer pre-built CRM and contact center app integrations
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Ignite 2023 Knowledge Management Sales & Marketing Service Management
copilot-swot-screen.jpg

Microsoft extends Copilot AI features across Microsoft 365, Power Platform

by Jason Gumpert

Power Apps and Power Automate are "moving from custom code, to low-code, to natural language authoring."

AI and Machine Learning Azure Copilot Studio Customer Experience (CX) Document Automation Knowledge Management Power Apps Power Automate Power Platform
teams-presentation.jpg

Ignite 2021: Microsoft reveals at least six new Teams integration points coming to Dynamics 365

New bi-directional integration points will touch nearly all D365 customer experience apps.

Business Central Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Event Management Field Service Field Service HR Management Human Resources (Talent) Ignite 2021

What's new in Microsoft Dynamics CRM Portals

by Nicholas Hayduk
Partner relationship management, government support, advanced visualization and even new languages make for a very significant CRM Portals release.
BI and Reporting Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Government Knowledge Management Portals Procurement

LATEST VENDOR RESOURCES

Leadership Series Part 1: Igniting ERP Success from the Ground Up!

WebSan Solutions

Explore the future of deskless workers @ Resco.connect 2022

Resco

Zebra & Resco: Powerful Hardware Meets Powerful Software

Resco
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Next Gen Workflows with resco.Inspections on RealWear

Resco

Today’s organizations must innovate and adopt new technologies to support their first-line workers within field services. Is your team ready? 

Business Central Customer Engagement Data Integration Dynamics 365 Energy Healthcare Knowledge Management Manufacturing Mobile Applications Power Platform Property Management Software

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management

How to Transition from the Field Service Mobile (Xamarin) app to Resco Field Service 2.0

Resco

Preparing for the transition from Microsoft Dynamics 365 Field Service with the Field Service Mobile app to the Power-Apps-based Field Service (Dynamics 365) mobile app

Automated Data Collection Business Central Configuration & Development Customer Engagement Data Integration Data Management Dynamics 365 Dynamics NAV Energy Field Service Field Service Healthcare

Your Playbook for Microsoft Dynamics 365 Business Central Payroll

Integrity Data

Don't risk errors, penalties, and putting more stress on your internal payroll and HR teams.

Accounting Aerospace & Defense Agriculture Architecture Associations Auditing Automated Data Collection Automotive BI and Reporting Business Central Chemicals Construction

Mastering ASC 842 and IFRS 16 and their impact on your Dynamics ERP

Binary Stream

Learn how to manage these changes and risks within your Dynamics ERP

3PL AP Automation Accounting Advanced Pricing Aerospace & Defense Agriculture Architecture Associations Auditing Automated Data Collection Automotive BI and Reporting
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Southern States Toyotalift boosts monthly revenue by $350,000 with Field Service 2.0

Resco

Accelerate growth through innovation with Resco Field Service 2.0

Automated Data Collection Business Central Configuration & Development Data Integration Data Management Distribution Dynamics 365 Field Service Industrial Equipment Knowledge Management Mobile Applications Planning and Scheduling
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