xRM news & resources

Alithya

Alithya acquires Microsoft Biz Apps specialist XRM Vision for C$35 million

by MSDW Reporter
Deal adds Dynamics 365, Power Platform, and project portfolio management IP and resources to Alithya's Microsoft practice
Copilot Customer Engagement Customer Relationship Mgmt Customer Relationship Mgmt Dynamics 365 Power Platform Project Management Sales & Marketing xRM

Microsoft Dynamics Partner Roundup: Partnership; Acquisition; PCI DSS 4.0 validation; Solution on AppSource

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Architecture Customer Engagement Dynamics 365 Engineering Finance and Operations Partner Relationship Management (PRM) Payment Processing Project Management Project Operations Sales Service Management xRM

From the Microsoft Power Platform blogs: PCF controls; Replace fixed connections; Choosing the right Power App; Multilingual canvas app

by MSDW Reporter
A selection of the latest insights from the Power Platform blogs
Business Process Mgmt Mobile Applications Power Apps Power Automate Power Platform xRM
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Microsoft Power Pages helps government agencies connect with constituents

by Linda Rosencrance

The platform now has over 100 million active users, says Microsoft VP, with government as the largest segment

Customer Relationship Mgmt Government Portals Power Pages Power Platform xRM
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Why Microsoft Cloud for Healthcare matters in the healthcare IT market

by MSCN Reporter

Cloud has grown significanly in the healthcare industry as a result of the Covid-19 pandemic

AI and Machine Learning Azure Business Performance Mgmt Business Process Mgmt Compute Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Dynamics 365 FHIR Healthcare
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Microsoft Power Apps among the leaders in low-code development platform space: New analyst rankings

by Jason Gumpert

Broad capabilities stand out, while Microsoft loses points for confusing licensing, tooling

Dataverse (CDS) Dynamics 365 Power Apps Power Automate Power Platform Robotic Process Automation (RPA) Workflow Management xRM
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Microsoft Cloud for Nonprofit updates roadmap with Volunteer Management app, new fundraising features

by Jason Gumpert

LinkedIn integration, donations workflow to arrive in May, with volunteer app and more due in autumn 2021

Azure Compute Credit Card Processing Customer Engagement Dataverse (CDS) Donor Management Dynamics 365 Not For Profit Payment Processing Power Apps Power Pages Power Platform
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Microsoft updates Dynamics 365 education accelerator with tele-advising, progress tracking

by Jason Gumpert

The January 29 update includes student portal updates, an advisor dashboard, and more.

Collaborative Workspaces Customer Engagement Dataverse (CDS) Dynamics 365 Education Marketing Portals Power Apps Power BI Power Pages Power Platform Sales
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The Contingent turns to Microsoft Dynamics 365 to modernize program delivery

by Jason Gumpert

Three years into its investment, the organization is running multiple programs on Dynamics 365, exploring Power Platform, and is planning more deployments soon.

Customer Engagement Customer Service Customer Service Donor Management Dynamics 365 Government Not For Profit Portals Power Pages Power Platform Sales Sales & Marketing
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Microsoft Dynamics 365 Nonprofit Accelerator v3 adds assessments, frontline logistics models

by Jason Gumpert

New capabilities will improve disaster assistance and donation traceability.

Common Data Model Customer Engagement Dataverse (CDS) Donor Management Dynamics 365 Not For Profit Power Apps Power Platform xRM

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MSDW Features
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How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management
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