Microsoft Dynamics CRM veteran Bill Patterson taking leadership role with Parature team


One news item received less attention here than it deserved last week: Microsoft Dynamics CRM product team veteran Bill Patterson revealed that he has changed roles to join the Parature leadership team in Washington, DC as "Senior Director, Customer Self Service Solutions".

In recent years, Patterson has been a leader for Dynamics CRM's technology direction, application functionality, and product roadmap. We don't yet have specifics of Patterson's new role, but the move has a number of important implications in the Dynamics CRM world that are worth examining:


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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