Parature news & resources

After years of development, Microsoft has moved over the right capabilities to Dynamics 365

Parature will go into a support state as Microsoft embraces more well-integrated solutions like Portals and CaféX.

Dynamics CRM partners have been briefed on an end of sales, support for the two acquired solutions

With the release of Dynamics CRM 2016, Microsoft embarks on a new approach to embedding Azure services and Office 365 capabilities into in a range of areas.

Microsoft used to be about demarcation, but now it is about seamless experiences, says GM Bill Patterson in a new interview

With CRM 2016, Dynamics CRM will continue its ambitious development cadence and its commitment to working well with other product teams 

Parature and Microsoft’s 2015 US State of Multichannel Customer Service Report finds that winning customer service is in the eye of the beholder.

More than 30 enhancements include unified portals, expanded language support, real time chat translation, API enhancements

“Beyond the service queue” visibility, machine translation, and omni-portal updates all due in Q1 and Q2

The five part solution roadmap, FY14 financial performance, new buzzwords, and more in day one of #FAE14