Customer Service news & resources

At Parafest 2014, Microsoft lays out the Parature opportunity for Dynamics CRM partners

by Jason Gumpert

An inaugural group of Dynamics CRM partners are receiving their introduction to Parature's products and its delivery opportunities this week

Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Parafest 2014 Parature xRM

How to evaluate Microsoft Dynamics CRM Online without losing focus

by Sandor Schellenberg

Taking baby steps to get used to the rich feature set of CRM Online

CRM 2013 CRM Online Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Marketing Sales Sales & Marketing

With next wave of Dynamics CRM releases, Microsoft firms up social strategy

by Jason Gumpert

How Microsoft Social Listening and Parature will form the basis for Dynamics CRM's approach to social listening and engagement

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Marketing Resource Mgmt (MRM) MarketingPilot NetBreeze Parature

Microsoft readies marketing, social listening, customer care updates for Dynamics CRM

by Jason Gumpert

Microsoft is firming up its Q2 2014 Dynamics CRM Mira, Leo, and Subra release plans

CRM Online Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Leo Marketing Marketing Automation Marketing Resource Mgmt (MRM)

Microsoft Dynamics CRM veteran Bill Patterson taking leadership role with Parature team

by Jason Gumpert

Patterson joins Parature team as senior director, customer self service solutions

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Parature

Microsoft’s acquisition of Parature a win all around, analysts say

by Linda Rosencrance

Analysts and industry watchers share their views on the Parature acquisition for Dynamics CRM

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management

CRM Confusion: The Double Definition of CRM

by Will Slade

CRM has a straight forward history, but the modern definition is more complex

CRM 2013 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Not For Profit Sales Sales & Marketing xRM

With Microsoft’s Parature acquisition, Dynamics CRM modernizes its customer service story

by Jason Gumpert

Though not well known in the Dynamics CRM ecosystem, Parature offers key capabilities for SaaS customer service in the mid market

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Social Networks

Microsoft acquires Parature, adding multi-channel customer service to Dynamics CRM

by Jason Gumpert

Knowledge management, portals, mobile self-service features aim to bolster the Dynamics CRM customer service offering

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Knowledge Management Mobile Applications Portals

Improving interactions and outcomes with xRM: A customer experience lifecycle model

by Christopher Barry

Technology-enabled techniques for managing both uncontrolled and controlled interactions with your customers

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing xRM

LATEST VENDOR RESOURCES

Advanced View Controls in Dynamics 365 CRM

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Coffee + Dunn

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The Shift to Customer Experience in Retail

Prodware

Customer xxperience overtakes price and product

AI Commerce Consumer Goods Contact Center Copilot Studio Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management

Moving Beyond CRM to True Customer Engagement

enVista

Learn how leading companies are moving beyond traditional CRM capabilities and achieving true customer engagement

Call Tracking Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Field Service Sales & Marketing

The Dirty Little Secrets of CRM: Why Your Customer Service Is Not as Good as You Think It Is

enVista

3 Secrets all Dynamics CRM customers should know about customer service

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM

Dynamics GP: Integrated E-Payment and the Future of B2B

k-ecommerce

B2B clients want the freedom to pay their bills online

Accounting Agriculture Automotive Billing Consumer Goods Credit Card Processing Customer Service Distribution Dynamics GP E-Commerce Education Electronics

More Customer Service White Papers

Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care

Prodware

A seamless data set that gives patients the best experience when they visit their clinics

AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness

Wolters Kluwer Tackles its Digital Transformation with Dynamics 365 Business Central

Prodware

Wolters Kluwer partners with Prodware to implement Microsoft Dynamics 365 Business Central, Customer Engagement and the Power Platform to address its digital transfo...

Azure Business Central Business Process Mgmt Collections Management Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Financial Management Networking Power Apps Power Automate

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IT Service Management for Dynamics 365 Customer Service

Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and team...

Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Power Pages Power Platform

Velaro

Make the most of your Microsoft Dynamics investment and gain a 360-degree view of your customers by integrating your CRM with...

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing