Customer Engagement news & resources

A selection of recent announcements from around the Dynamics partner channel

Microsoft’s mobile SDK enabling developers to build task-centric mobile apps in less time

Gamification has had its ups and downs since 2012 - will Microsoft’s FantasySalesTeam purchase pay off or fall flat?

Why FedRAMP accreditation for the CRM Online Government cloud matters to partners, government agencies, and anyone concerned with government IT practices

CRMUG Summit runs October 13-16, where Microsoft, CRM users and partners create CRM success for one another

For companies committed to expanding their customer service across a growing list of channels and unifying that customer experience, Parature offers a strong solution, says o...

Parature and Microsoft’s 2015 US State of Multichannel Customer Service Report finds that winning customer service is in the eye of the beholder.

Acquisition will lead to integrated gamification tools in Dynamics CRM, says CVP Bob Stutz

A selection of recent announcements from the Dynamics channel

From business process to updates to email, new users must be ready to take on the unique range of capabilities and requirements of CRM Online