Customer Engagement news & resources

A selection of recent announcements from around the Dynamics channel

Microsoft used to be about demarcation, but now it is about seamless experiences, says GM Bill Patterson in a new interview

Canada’s Fed standardizing on Dynamics CRM, with Scribe Software and A Hundred Answers pre-approved for integration.  

Only one system was flexible enough and had the right toolset for this out-of-the-ordinary manufacturer/distributor. 

As competitive pressures increase project complexities, a professional services organization should look to ERP for better delivery, financial performance, and customer satis...

In a new panel discussion, MVPs describe CRM 2016 as a step-change over previous versions, and it will only get better

Electronic health records on a Dynamics CRM Online platform eliminate paperwork, enable superior service and data accuracy for children's wellness organization Plunket

Using OCM principles in a CRM deployment means first preparing to introduce them in an organization that is need of that new solution

Why Microsoft and its users are poised to be on the bleeding edge of a new productivity wave. 

With Microsoft committed to more and better integration of new Office tools to Salesforce, the Dynamics CRM team seems to sense a new urgency in its roadmap