Customer Engagement news & resources

Examining the goals of Microsoft's new CRM API and how to get started with it

Dynamics CRM Online available in Sales Productivity offering and rolled into CSP program.

Dynamics CRM-native solution gives Microsoft end-to-end field service capabilities, new IoT opportunities that it believes will be key in strategic accounts

The Microsoft partner is also starting a new mobility practice

Enterprises should keep in mind a these four comparison points to be sure a vendor is able meet their needs

Adoption is a problem that can be solved - consider this ten step approach.

With more powerful capabilities and up to date architecture, the new web API will give Microsoft and its partners a more promising way to build sophisticated apps based on CRM.

Integration will embed LinkedIn profile and company information, connection and message actions to CRM interface

Regulatory restrictions and data policy fears have prevented many organizations from taking advantage of CRM Online, Azure, and Office 365

Partnership includes technical integration and alignment of go-to-market strategies