Customer Engagement news & resources

Now you have choices. An expert in both Dynamics AX and Dynamics CRM helps you narrow it down.

Reviewing some of the fundamentals of defining a material item within AX, and how to support the differing viewpoints

Having spent more time than ever before dealing with customer service departments, the author reflects on why companies fail to deliver a satisfactory experience and how CRM ...

The Oklahoma City Thunder wanted to take their sales and fan experience from good to great, and they were willing to rethink both CRM and data management to get there

What is CRM Project Service, and how can it improve project sales, delivery, resourcing, and billing?

The quote-to-cash solution that was available only to Salesforce users now runs natively on Azure and interfaces with Dynamics CRM.

A selection of announcements from the Dynamics partner channel.

With Microsoft’s Azure IoT Hub and a range of enthusiastic partners - from the Dynamics ecosystem and beyond - the accessibility of IoT capabilities are poised for a big step...

FieldOne, Adxstudio acquisitions will be re-launched in 2016 Q2, along with new project service capabillities and Azure-based services for Social Engagement.

Leveraging Microsoft Dynamics CRM, Vertafore Agency SalesTrack brings insurance agents a sales management tool to drive customers from lead through sale.