Customer Engagement news & resources

Partners pack WPC sessions on Dynamics 365 licensing and packaging plans, but plenty of questions remain around pricing and more.

Dynamics 365 plays key role in Day One Vision presentation; Project Madeira and CRM Online updates expected later in the week.

From executive changes to cloud momentum, Microsoft has much to update its partner channel on at this week’s sold out partner conference.

Microsoft CVPs Jujhar Singh and James Phillips write about the meaning of "365", the common data model, and what partners should do today.

Dynamics 365 evolves Microsoft’s CRM and ERP product suite for the cloud in a logical way, but businesses may need time to adjust.

Dynamics 365 and AppSource will launch in autumn 2016 as a new offering that can provide ERP and CRM capabilities and add-ons according to specific user needs.

Chatbot for Facebook Messenger and Skype users interacts with Dynamics CRM data.

Document automation startup offers e-signatures, document templates, and analytics for sales and other CRM-related document sharing.

Wins award despite splitting its CRM competency between Dynamics CRM and Salesforce

Global technology provider Zones deployed Dynamics CRM to redefine the workplace experience by improving collaboration and unifying customer-facing efforts.