Customer Engagement news & resources

A selectin of recent announcements from around the Dynamics partner channel.

A cautious procurement process, a hands-on partner, and a customer willing to take calculated risks on new software should provide the makings of a successful ERP/CRM makeover 

Dynamics CRM provides for robust client services on long-running energy supply projects in the construction and education industries

CRM 2015 has introduced enhanced SLAs, which offer a range of deeper support options – and more complex rules.

A selection of recent announcements from around the Dynamics partner channel

Microsoft’s mobile SDK enabling developers to build task-centric mobile apps in less time

Gamification has had its ups and downs since 2012 - will Microsoft’s FantasySalesTeam purchase pay off or fall flat?

Why FedRAMP accreditation for the CRM Online Government cloud matters to partners, government agencies, and anyone concerned with government IT practices

CRMUG Summit runs October 13-16, where Microsoft, CRM users and partners create CRM success for one another

For companies committed to expanding their customer service across a growing list of channels and unifying that customer experience, Parature offers a strong solution, says o...