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Microsoft Dynamics Partner Roundup: Call intelligence for CRM; AX accelerator; Retail partnership; European food sector offering

by Linda Rosencrance
Contributing Writer, MSDW

In this week's Microsoft Dynamics partner news roundup:

  • Invoca Announces New Integration with Dynamics CRM;
  • Merit Solutions Announces AXcelerate;
  • RSM US Inks Reseller Deal with Retail Realm:
  • Cegeka: New European Partner in the Food Sector

Invoca Announces New Integration with Dynamics CRM

Invoca, the call intelligence company, has announced a new integration with Microsoft Dynamics CRM, aimed at bringing conversations into the omnichannel customer journey by connecting phone calls with every digital touchpoint.

With Invoca Connect, marketers can easily inject call intelligence into their existing technology stacks and marketing programs, including attribution platforms, CRM, call center software, marketing automation solutions and more, company officials said.

Enhancements to the Dynamics CRM integration will enable marketers to get closed-loop reporting back in Invoca, providing insight into the marketing campaigns driving calls and the outcome of each call, officials said.

Merit Solutions Announces AXcelerate

Microsoft partner Merit Solutions has launched AXcelerate, a rapid deployment offering for the newest version of Microsoft Dynamics AX. AXcelerate is a pre-configured ERP solution that is deployed in the cloud using Microsoft Azure. It AX enables organizations to implement Microsoft Dynamics AX much faster and for less money than is typically possible, according to company officials.

AXcelerate consists of pre-built business process models, best practice configurations, implementation and data migration templates, training documentation, reporting and standard customizations - creating a preconfigured solution that can be "dropped in" with standard configurations or used as an "accelerator" for global deployments, officials said.

AXcelerate offers a number of features including:

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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