Customer Engagement news & resources

Data quality requirements may seem abstract, but scratch the surface and it is easy to find wide ranging implications for inaccurate information about your customers and pros...

With so many ways to potentially use Dynamics CRM today, the EA conversation is more about what it should do rather than what it can do.

A selection of announcements from the Dynamics partner channel

Data migration and lower TCO are the easy parts. Getting a customer to success, with higher adoption and productivity, is where partners will find opportunity, says Mike Roge...

Company will use new investment to build out brand and offering, at least in part for the enterprise space

Capabilities from recent acquisitions and new IoT and service tools abound in expansive new release wave. 

For the advocate looking to convince executives of the value of an investment in better integrated ERP and e-commerce systems, start by building a list of stakeholders who st...

A review of the week's news on Microsoft Dynamics ERP and CRM

Reports that Marketo could be up for sale - and rumors of Microsoft’s interest - highlight a unique and time sensitive choice for Redmond on marketing solutions

A selection of announcements from the Dynamics partner channel