Customer Engagement news & resources

Simplify Commerce by MasterCard is PCI compliant and can be integrated to AX for mobile, e-commerce, and call center channels.

Strong alignment accelerates success. Poor alignment creates confusion, delays, and competitive risk.

A selection of announcements from the Dynamics partner channel 

LinkedIn is not the only important external source of sales, marketing, and customer service information, but its introduction could be pivotal to Microsoft's future, experts...

Data quality requirements may seem abstract, but scratch the surface and it is easy to find wide ranging implications for inaccurate information about your customers and pros...

With so many ways to potentially use Dynamics CRM today, the EA conversation is more about what it should do rather than what it can do.

A selection of announcements from the Dynamics partner channel

Data migration and lower TCO are the easy parts. Getting a customer to success, with higher adoption and productivity, is where partners will find opportunity, says Mike Roge...

Company will use new investment to build out brand and offering, at least in part for the enterprise space

Capabilities from recent acquisitions and new IoT and service tools abound in expansive new release wave.