Customer Engagement news & resources

Model was developed in response to German customer needs, Microsoft says.

Joint effort launched to help save time and effort customizing out-of-the-box schema in CRM projects

Microsoft replaces Pinpoint with “referral engine,” part of the new Partner Center and AppSource

Microsoft have revealed more details of their Dynamics 365 licencing to partners this week, and we now know how much further the SMB offering must evolve.

The Business Financials (Project Madeira) price point comes in at the low end of estimates

Win includes CRM Online, new commitments by HP to Azure, Office 365, Power BI

SEI’s Daniel Madden is zealous about CRM user adoption, and will share his user experience at CRMUG Summit 2016.

Microsoft’s commitment to Summit is an indication of present and future investment in business apps, says senior product marketing director Angela Bandlow.

Michael Hartmann will be responsible for increasing QBS’s activities in new countries

Five lessons about disaster prevention and recovery that IT managers should learn from the Delta outages.