CRM 2015 news & resources

How Zones Revived a Complex CRM Project and Created a Unified Customer Experience

by Jason Gumpert

Global technology provider Zones deployed Dynamics CRM to redefine the workplace experience by improving collaboration and unifying customer-facing efforts.

BI and Reporting Business Process Mgmt Business Rules Mgmt CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Data Migration Dynamics 365

NBA Team Reboots Customer Engagement with Microsoft Dynamics CRM Upgrade, Data Management Refresh

by Jason Gumpert

The Oklahoma City Thunder wanted to take their sales and fan experience from good to great, and they were willing to rethink both CRM and data management to get there

BI and Reporting CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Migration Data Warehousing Dynamics 365 Dynamics CRM Marketing

Using Microsoft Dynamics CRM's SLAs and Enhancements to Drive Service Excellence in CRM 2015

by Dave Carr

How SLAs and Entitlements have revamped CRM's Service Module over the last two years.

CRM 2013 CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Leo

Growing Pains: How to Adapt Microsoft Dynamics CRM to Your Changing Business

by Brian Sallee

What do you do when you've outgrown your CRM 2013 or 2015 implementation?

Business Process Mgmt CRM 2013 CRM 2015 Customer Engagement Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

Microsoft Dynamics Partner Roundup: Analytics for non-profits; CRM Cloud program; AX for lean manufacturers; Australian CRM 2015 Win

by Linda Rosencrance

A selectino of recent announcements from around the Dynamics partner channel

BI and Reporting Business Process Mgmt CRM 2015 Customer Relationship Mgmt Dynamics AX Dynamics CRM Manufacturing Not For Profit Travel & Leisure

From the Microsoft Dynamics CRM Blogs: SSIS Toolkit; Calculated Fields; Customizing Entity Icons; Create & Edit Quotes; Missing Server Roles

by Linda Rosencrance

A selection of the latest insight from the Dynamics CRM blogs

CRM 2013 CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing

From the Microsoft Dynamics CRM Blogs: Alternate Keys; Debugging Tablet App; Record-Level Restrictions; Decompile DLLs

by Jason Gumpert

A selection of the latest insight from the Dynamics CRM blogs

CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Mobile Applications Sales Sales & Marketing Security

A New Look at Microsoft’s Updated Dynamics CRM Phone App

by Linda Rosencrance

This summer's newly released CRM 2015 mobile apps bring more core capabilities to phone platforms, make some progress on offline capabilities.

CRM 2015 Customer Relationship Mgmt Dynamics CRM Mobile Applications

Microsoft Dynamics CRM Users: How to Bootstrap Your Mobile Integration for Offline Work

by Curt Finch

While the move away from the desktop has been a boon for many startups and app developers, it can pose a challenge for companies with established applications.

CRM 2015 Dynamics CRM GP 2015 Mobile Applications Power Automate

Standard and Enhanced SLAs in Microsoft Dynamics CRM 2015: How To Maximize Your Usage

by Linda Rosencrance

CRM 2015 has introduced enhanced SLAs, which offer a range of deeper support options – and more complex rules.

Business Performance Mgmt CRM 2013 CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM KPIs crmug

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