Customer Engagement news & resources

Electronic health records on a Dynamics CRM Online platform eliminate paperwork, enable superior service and data accuracy for children's wellness organization Plunket

Using OCM principles in a CRM deployment means first preparing to introduce them in an organization that is need of that new solution

Why Microsoft and its users are poised to be on the bleeding edge of a new productivity wave. 

With Microsoft committed to more and better integration of new Office tools to Salesforce, the Dynamics CRM team seems to sense a new urgency in its roadmap

A selection of the latest insight from the Dynamics CRM blogs

How will Microsoft translate enthusiasm for gamification into its vision for modern customer and employee engagement?

With CRM 2016, Dynamics CRM will continue its ambitious development cadence and its commitment to working well with other product teams 

Group O needed NAV to support its business process outsourcing services. It also needed a clever Director of Business Technology, which it found in Kim Congleton.

The orchestration of front and back offices not only requires a smart CRM platform like Dynamics CRM, but an even smarter new generation integration framework.

A selection of the latest insight from the Dynamics CRM blogs