Customer Engagement news & resources

For the advocate looking to convince executives of the value of an investment in better integrated ERP and e-commerce systems, start by building a list of stakeholders who st...

A review of the week's news on Microsoft Dynamics ERP and CRM

Reports that Marketo could be up for sale - and rumors of Microsoft’s interest - highlight a unique and time sensitive choice for Redmond on marketing solutions

A selection of announcements from the Dynamics partner channel 

Kuvana founders Rhett Thompson and Chad Ruff shift focus from large scale marketing automation to individual sales engagement

Now you have choices. An expert in both Dynamics AX and Dynamics CRM helps you narrow it down.

Reviewing some of the fundamentals of defining a material item within AX, and how to support the differing viewpoints

Having spent more time than ever before dealing with customer service departments, the author reflects on why companies fail to deliver a satisfactory experience and how CRM ...

The Oklahoma City Thunder wanted to take their sales and fan experience from good to great, and they were willing to rethink both CRM and data management to get there

What is CRM Project Service, and how can it improve project sales, delivery, resourcing, and billing?