How Zones Revived a Complex CRM Project and Created a Unified Customer Experience
Global technology provider Zones recently found itself in a difficult situation with its planned Microsoft Dynamics CRM implementation. Their technology plan was solid, but after an un-finished implementation project, they needed a new partner that could offer expertise but also align with their own in-house IT and development processes.
Zones offers more than 250,000 products and solutions from 2,000 leading IT manufacturers, as well as a broad portfolio of professional services. And executives had set out growth plans requiring the onboarding of hundreds of sales people over the next few years.