LiveOps Integrates Cloud Contact Center with Microsoft Dynamics CRM Unified Service Desk


LiveOps Inc., a cloud contact center and customer service solutions provider, has rolled out LiveOps for Microsoft Dynamics CRM, which will integrate with Dynamics CRM's new Unified Service Desk to deliver multichannel cloud contact center functionality.

Unified Service Desk was rolled out as part of the Dynamics CRM Spring 2014 release wave.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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