At #WPC14, Microsoft urges Dynamics CRM partners to consider Parature business case

by Jason Gumpert, Editor
published July 15, 2014

Microsoft offered an update for partners on its to integration between the latest Dynamics CRM 2013 case management functionality with the recently acquired Parature customer service and support platform. 

ParaConnect for Dynamics CRM has been around since 2009, but it has been refreshed for CRM 2013 to focus on synchronizing the "portal to case" experience, including tracking of case notes, status, and workflow information data between the two systems. The updated integration is due in August, according to Microsoft Parature executive Bill Patterson.

Also coming soon is the ability to embed Parature knowledge base information inside Dynamics CRM experience for agents, he told partners today.

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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