The new Dynamics CRM Dashboards eBook a welcome bit of user guidance, experts say

For data that is centralized in a CRM system to be useful, it has to be processed and transformed into the information that sales, marketing, and service teams can easily understand and, more importantly, act on. One popular way to serve up that information is via dashboards.

Microsoft has released a new eBook on the subject, Create or Customize Dashboards. And experts in the field say that it's a needed, if somewhat elementary, step in educating CRM administrators on the subject.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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