The new Dynamics CRM Dashboards eBook a welcome bit of user guidance, experts say
For data that is centralized in a CRM system to be useful, it has to be processed and transformed into the information that sales, marketing, and service teams can easily understand and, more importantly, act on. One popular way to serve up that information is via dashboards.
Microsoft has released a new eBook on the subject, Create or Customize Dashboards. And experts in the field say that it's a needed, if somewhat elementary, step in educating CRM administrators on the subject.