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Customer Service

Sentiment Analysis in Microsoft Dynamics CRM Using Azure Text Analytics (Recorded Webcast)

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MSDynamicsWorld.com Features

Learn how a custom integration with Microsoft Azure Machine Learning can be used to perform sentiment analysis on any data stored in Dynamics CRM.

Best Practices in Mobile Marketing for Dynamics CRM Users

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ClickDimensions

Marketers are standing up and taking notice of the power of mobile devices

10 Ways to Achieve Email Marketing Success

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ClickDimensions

Tips for ensuring the success of your email marketing campaigns

Using Microsoft Social Engagement Together with Dynamics CRM (Recorded Webcast)

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MSDynamicsWorld.com Features

MVP Chat: Looking Ahead to Microsoft Dynamics CRM 2016 (Recorded Webcast)

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MSDynamicsWorld.com Features

Microsoft Dynamics CRM 2015: New Features and Benefits from an All-Star User Perspective (Recorded Webcast)

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MSDynamicsWorld.com Features

Two Dynamics CRM users report on their recent experiences and lessons learned in upgrading to Microsoft Dynamics CRM 2015

Improve Microsoft Dynamics CRM User Adoption with Organizational Change Management (Recorded Webcast)

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MSDynamicsWorld.com Features

Explore Organizational Change Management (OCM) concepts and practices as they relate to deploying Dynamics CRM.

Planning and Designing Your CRM Project (Recorded Webcast)

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MSDynamicsWorld.com Features

Practical steps on how you can run a CRM project that achieves its goals and leads to successful outcomes.

Microsoft Dynamics CRM Solution Showcase - Spring 2015 (Recorded Webcast)

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MSDynamicsWorld.com Features

CRM solution providers demonstrate their solutions and vision for helping Dynamics CRM customers realize value

Secrets to a Successful CRM Deployment (Recorded Webcast)

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MSDynamicsWorld.com Features

An examination of common pitfalls in the implementation of Dynamics CRM and ways to avoid them.

The Microsoft Dynamics CRM Superhero's Secret Utility: The XrmToolbox for CRM 2011/2013 (Recorded Webcast)

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MSDynamicsWorld.com Features

The free XrmToolbox is full of amazing utilities that every CRM Administrator should be familiar with.

Building a Roadmap to Omni-channel customer engagement success (Recorded Webcast)

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MSDynamicsWorld.com Features

The Power of Dynamics CRM and SharePoint Together for Customer Service Organizations (Recorded Webcast)

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MSDynamicsWorld.com Features

Showcasing some success stories we have created with our clients using Dynamics CRM and SharePoint

Integrating Microsoft Dynamics CRM 2013: Common project scenarios (Recorded Webcast)

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MSDynamicsWorld.com Features

Identifying the most common integration scenarios organizations face during an implementation of Microsoft Dynamics CRM 2013

CRM and CEM: Two Sides of One Coin (Recorded Webcast)

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MSDynamicsWorld.com Features

CEM is getting increased coverage, with some authors going as far as suggesting it will replace CRM. So what is CEM? Is it CRM re-badged or something new?

Becoming a Microsoft Dynamics CRM Technical Architect (Recorded Webcast)

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MSDynamicsWorld.com Features

Microsoft Dynamics CRM MVP Mitch Milam discusses the basic technical areas of expertise and skillsets that must be developed on your path to becoming a Dynamics CRM technical architect.

Dynamics CRM Vendor Showcase - Spring 2014 (Recorded Webcast)

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MSDynamicsWorld.com Features

A first hand look at top services and solutions in the Microsoft Dynamics CRM ecosystem

Microsoft Dynamics CRM 2013 Customization and the Platform Evolution (Recorded Webcast)

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MSDynamicsWorld.com Features

Power Up Your Sales Team With Microsoft Dynamics CRM 2013

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MSDynamicsWorld.com Features

In today's competitive marketplace, technology has become an essential tool for top producing sales professionals.

Microsoft Dynamics CRM 2013 Navigation Review (Recorded Webcast)

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MSDynamicsWorld.com Features

Exploring the navigation improvements and challenges of Dynamics CRM 2013 based on customer experiences.