From the Microsoft Dynamics 365 CRM Blogs: Boost field service operations; Connected customer service; Case management agent; Speed up form filling

In this week’s review of the Dynamics 365 CE/CRM blogs:

• How to enhance field service operations with Copilot in Dynamics 365
• Dynamics 365 connected customer service example
• A deep dive into the case management agent (preview) in D365 Customer Service
• Speed up form filling in Dynamics 365 with Copilot's files and form fill assist toolbar

How to enhance field service operations with Copilot in Dynamics 365

On the CRM SoftwareBlog, an author from Soluzione Inc. wrote that with Copilot in Dynamics 365 Field Service, your on-site team can show up ready for anything. 

The author stated that this means having the right parts, the right tools, full access to the job history – and even an AI assistant offering real-time tips on what to do next.

In the blog post, the author explored how Copilot in D365 Field Service can help companies improve their field service operations. The author also pointed out how field service operations can strategically transition to AI-driven service models.

Dynamics 365 connected customer service example

An author writing on the Ellipses Solution blog stated that the Internet of Things enables service teams to monitor equipment and spot issues early before they become larger and harder to fix.