Customer Service

Driving the connected customer journey through omni-channel solutions (Recorded Webcast)

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MSDynamicsWorld.com Features

Learn how technologies in predictive analytics, unified communication, collaboration, knowledge management and CRM can create an innovative approach to the customer experience

CRM Webcast Series Vendor Showcase - Fall 2013 (On Demand)

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MSDynamicsWorld.com Features

A fast-paced vendor showcase event where the sponsors of our Fall 2013 CRM Webcast Series will demonstrate their products and vision

CRM and the Customer Experience Gap: Planning a New Model of Customer Engagement

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MSDynamicsWorld.com Features

What customer experience management is and how it fits into CRM strategy

Release Evolution: The New Best Practices for Microsoft Dynamics CRM Release Management

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MSDynamicsWorld.com Features

What Microsoft Dynamics CRM 2013 will mean for the Enterprise customer

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MSDynamicsWorld.com Features

Microsoft CRM 2013 Readiness: Support, Training, and Change Management

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MSDynamicsWorld.com Features

Begin preparing to manage critical upgrade decisions around Microsoft Dynamics CRM

Who Owns CRM in Your Organization? How Healthy Teams Support CRM

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MSDynamicsWorld.com Features

Case studies and recommendations on managing CRM data, enhancements, and technical support.

CRM Webcast Series Vendor Showcase - Spring 2013

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MSDynamicsWorld.com Features

Discover top solutions in the Microsoft Dynamics CRM ecosystem that can offer serious value to your organization.

Ask the Microsoft Dynamics CRM MVP: An Interactive Discussion, May 2013

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MSDynamicsWorld.com Features

A new panel discussion a range of Microsoft Dynamics CRM topics

Realizing a Scalable Global Contact Center with Microsoft Dynamics CRM

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MSDynamicsWorld.com Features

Bringing multiple global business divisions with individual CRM systems together on one global contact center platform based on Microsoft Dynamics CRM