Customer Service

From the Microsoft Dynamics 365/CRM Blogs: Business rule steps; Relevance Search; Voice of the customer; Custom activity feeds

by MSDW Editorial Team

A selection of the latest insight from the Dynamics 365/CRM blogs.

Adobe and Microsoft update integrations, expand partnership into China

by MSDW Editorial Team

To help companies deliver more personalized customer experiences.

Microsoft Dynamics 365 + BI: Four benefits of combining Dynamics data with other data sources

by Zak Pines, VP of Marketing, Bedrock Data

There is power in unifying data from Dynamics and other sources, with value at different stages of the process.

See the Latest CRM/Dynamics 365 Omnichannel Solution Co-developed by Microsoft and CaféX

Tuesday, April 17, 2018 @ 8:00 AM EDT in

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Speakers:

CRM First: Laying the Groundwork for Outcome Focused Customer Engagement

published by CafeX

Achieve a scalable customer care approach

More from the Microsoft Business Apps spring wave: xRM's new identity with Common Data Service, PowerApps

by Jason Gumpert, Editor

Microsoft, MVPs remark on how the xRM platform will play broader role in app development thanks to the spring 2018 wave.

Microsoft to expand business apps lineup in spring 2018 with new Dynamics 365, Power BI, Common Data Service offerings

by Jason Gumpert, Editor

“Sales Professional” and Marketing apps will reach the market, along with CDS for Analytics, Power BI Insights.

Building a Smart Customer Service Desk in Microsoft Dynamics 365 with Artificial Intelligence

by Stefano Tempesta, Microsoft Dynamics MVP

Exploring three cognitive services tools that can add improve to a service agent's performance with D365 and Unified Service Desk.

Microsoft Dynamics Partner Roundup: Omnichannel service; NFP acquisition; Business Central consulting; Digital strategy; Predictive hiring

by MSDW Editorial Team

A selection of announcements from the Dynamics partner channel.

CafeX Live Assist for Microsoft Dynamics 365

PUBLISHED BY: CafeX

Today's customers demand a seamless experience, instant access, and rapid problem resolution. To meet and exceed these demands, leading brands must respond with innovative approaches....[READ MORE]

From the Microsoft Dynamics 365/CRM Blogs: Business rule steps; Relevance Search; Voice of the customer; Custom activity feeds

Adobe and Microsoft update integrations, expand partnership into China

Microsoft Dynamics 365 + BI: Four benefits of combining Dynamics data with other data sources

See the Latest CRM/Dynamics 365 Omnichannel Solution Co-developed by Microsoft and CaféX

CRM First: Laying the Groundwork for Outcome Focused Customer Engagement

More from the Microsoft Business Apps spring wave: xRM's new identity with Common Data Service, PowerApps

Microsoft to expand business apps lineup in spring 2018 with new Dynamics 365, Power BI, Common Data Service offerings

Building a Smart Customer Service Desk in Microsoft Dynamics 365 with Artificial Intelligence

Microsoft Dynamics Partner Roundup: Omnichannel service; NFP acquisition; Business Central consulting; Digital strategy; Predictive hiring

CafeX Live Assist for Microsoft Dynamics 365

PUBLISHED BY: CafeX

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