Customer Service

CRM First: Laying the Groundwork for Outcome Focused Customer Engagement

Achieve a scalable customer care approach
Today's customers demand a seamless experience, instant access, and rapid problem resolution. To meet and exceed these demands, leading brands must respond with innovative approaches....[READ MORE]

CaféX is the award-winning provider of one-click collaboration solutions designed to help enterprises enhance team productivity and customer engagement within digital channels. Trusted by top global...[READ MORE]

Microsoft is losing more Dynamics 365 R&D leadership, now on the CRM side

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