City of Austin Modernizes Service and Program Delivery of the Economic Development Department with Dynamics 365 CE|CRM

The Economic Development Department of the City of Austin collaborated with Sikich to deploy a constituent relationship management platform built on Microsoft Dynamics 365 CRM (CE). It also decided to augment CRM with a portal that serves as the organization’s digital entry gate for the communities it serves. These technologies, which replace various stand-alone tools and disparate access points, make it easier for the Economic Development Department to deliver its programs. With a central repository for all data, the department can provide transparency to other city departments and the public, often using dashboards to show progress to KPIs or demonstrate how it serves Austin’s diverse populations.